The article’s solution or answer has been confirmed in practice by a client or Pitney Bowes agent.

Resolving DM50, DM55 and DM60 connectivity issues

UPDATED: 2 July 2018

Connection errors are often caused by restrictions or changes on your phone or internet network. Often the issue can be resolved by following these steps:

  1. Check the physical connection into the meter.
  2. Ensure the meter or connectivity device has a live connection.
  3. Restart the meter and any connectivity device.
  4. Attempt a new meter connection. Try another connection attempt.

If these steps do not resolve your issue, select your connection method below:




Errors and Troubleshooting:

Pitney Bowes Communication Device:


Errors and Troubleshooting:

PC Meter Connect:

Analogue Telephone Line:

Errors and Troubleshooting:

These errors relate to issues with adding postage. For further information please select the relevant link below: