Pitney Bowes Support | UK

Thank you for choosing Pitney Bowes

Our simple guide below tells you exactly what happens next.
Follow this page point by point to get the best value from your franking machine fast.

1. Your order

Your order is being processed

We will update our records with your order and link the meter to your postage account.

Please keep your paper copy of the Agreement and Terms & Conditions for your records.

2. Your pre-installation visit and network validation

Checking on-site conditions before installation

Before we deliver and install your Connect+ System, your Pitney Bowes installation co-ordinator will contact you to arrange a site visit to validate that your network conditions are ready for the smooth installation of your Connect+.

3. Your delivery & Installation

Installation of your Connect+ franking machine

After the successful network validation, your installation coordinator will agree a suitable time for your Connect+ delivery, installation and training.

There is normally a delivery time of approximately 7 working days after the network validation.

If you have any questions during this time, you can email us installationsupport@pb.com.

4. Design your envelope to reinforce your message

How to add promotional messages to your mail

Your Connect+ has the flexibility to print customised messages and graphics on your envelope while it's printing postage. The MyGraphics™ Designer tool from Pitney Bowes provides a simple way to create and transfer your graphics to your mailing system. You can access MyGraphics online via Pitney Bowes Your Account.

5. Maximise the power of your franking solution

Access to powerful reporting on your postage

If you need to report on postage spend for the company as a whole or at department level, INVIEW™ offers a you a set ready to use reports, tables and graphics. INVIEW captures data accurately, consistently and in a timely manner from just one or multiple locations. You can access your INVIEW reports online via Your Account.

You will receive an automated activation email for INVIEW within the next 7 days. Please check your spam filters if you have not received the INVIEW activation email.

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