Pitney Bowes Support | UK

Thank you for choosing Pitney Bowes

Our simple guide below tells you exactly what happens next.
Follow this page point by point to get the best value from your franking machine fast.

1. Your order

We are now processing your order

There is normally a delivery time of approximately 5-7 working days. An email confirmation with a tracking number will inform you when it is on its way.

2. Getting the best out of your Franking machine

Get ready for your delivery

You can set up your company logo, advertising slogan or greeting for your envelope message now to start promoting your business as soon as your machine arrives. Click here to start using our quick and easy online wizard.

As soon as you receive your order confirmation with your account number you can register your Your Account online here, then request your Inview™ activation code. Once activated, you are ready to monitor and manage your postage in the free Inview™ dashboard from the moment you start using your meter.

3. Your installation

Install your franking machine

Look out for the self-installation guide included in your delivery to help you install your equipment. We have also created step by step installation guides online including all options to digitally connect your machine to the network via LAN, Wi-Fi or PC. Click here to find online product support and installation guides.

4. Downloading postage on your meter

We will credit your free postage automatically to your account

Your free credit will appear on your account, available for down-loading onto your meter when you first connect to add postage. The amount is then taken off your invoice.

You can learn more about adding postage in your installation and operation guides. Copies of these guides can be found on our online support pages. Click here to go to our product support page, select your model and chose the "Getting Started" or "Using your Meter" options to consult or download your the guides.

5. Envelope messages

Prepare your free envelope messages now

You can our use a quick and easy online wizard to create a sharp, professional envelope message with enhanced graphics, ready to download on your new franking machine. You can start now by clicking this link.

6. Your Account

Online support for billing and payments questions

The support section on the Pitney Bowes website is here to help as a reference for any questions you have in the future about your bills or VAT schedules, fees or payment options.

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