Pitney Bowes Support | UK

Thank you for choosing Pitney Bowes

Our simple guide below tells you exactly what happens next.
Follow this page point by point to get the best value from your franking machine fast.

1. Your order

We will confirm your order by email

We will update our records with your order, link the meter to your postage account and send you an email with your order confirmation.

Please keep your paper copy of the agreement and T&C’s for your records.

2. Your delivery

We will confirm when your meter is on its way

There is normally a delivery time of approximately 10 working days. You will receive an email with a tracking number when the equipment leaves our warehouse.

3. Your postage

We will transfer your unused postage

If there is unused postage on your meter, we will organise a transfer to your postage account.

The transfer happens after collection of your current Pitney Bowes franking machine as part of the decommissioning process.

4. Returning your current meter

Returning your current meter

Your current equipment needs collecting and decommisioning by its supplier as part of a Royal Mail requirement.

There is a return form included in your new delivery or you can call our logistics team on 0333 999 4430 to arrange collection of the equipment. If you prefer email, you can download the form to email to the team here.

5. Your Installation

Support for installing your franking machine

Look out for the installation guide in the box with your new delivery. We have also a made step by step installation guide online showing you how to connect your meter to the telephone line. Click here to find online product support and installation guides for your model.

If you need further support, you can find our customer service contact details here.

6. Your Envelope message

Create free adverting slogans, logo's and greetings now

You can set up your company logo or envelope message today to promote your business as soon as you start using your new machine. Follow this link to start this quick and easy process online.



7. Here to help

Find the support you need

The support section on the Pitney Bowes website is here to help as a reference for any questions about your bills or schedule of VAT, fees or payment options.

Our client service centre is on hand for your support questions. You can find their contact details here.

Pass it on

Inform your colleagues

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