Pitney Bowes Support | UK
Thank you for choosing Pitney Bowes
Our simple guide below tells you exactly what happens next.
Follow this page point by point to get the best value from your franking machine fast.
1. Your order
We will confirm your order by email
We will update our records with your order, link the meter to your postage account and send you an email with your order confirmation.
Please keep your paper copy of the agreement and T&C’s for your records.
2. Your delivery
We will confirm when your meter is on its way
There is normally a delivery time of approximately 10 working days. You will receive an email with a tracking number when the equipment leaves our warehouse.
3. Your postage
We will credit your free postage automatically to your account
Your free credit will appear on your account, available for down-loading onto your meter when you first connect your franking machine to add postage. The amount is taken off your invoice.
Click here to see how you can top-up your meter.
4. Your unused postage
We will transfer your unused postage
If there is unused postage on your meter, we will organise a transfer to your postage account.
The transfer happens after collection of your old Pitney Bowes franking machine as part of the decommissioning process. The transfer will show on your postage account approximately 10 working days after we receive your old machine so you can download it onto your new franking machine.
5. Returning your current meter
Returning your current meter
Your current equipment needs collecting and decommisioning by its supplier as part of a Royal Mail requirement.
There is a return form included in your new delivery or you can call our logistics team on 0333 999 4430 to arrange collection of the equipment. If you prefer email, you can download the form to email to the team here.
6. Your Installation
Support for installing your franking machine
Look out for the installation guide in the box with your new delivery. We have also prepared step by step installation guides online, showing you how to connect your meter to the internet via LAN, Wi-Fi or your PC.
Click here to find online product support and installation guides for your model.
If you need further support, you can find our customer service contact details here.
8. Here to help
Find the support you need
The support section on the Pitney Bowes website is here to help as a reference for any questions about your bills or schedule of VAT, fees or payment options.
Our client service centre is on hand for your support questions. You can find their contact details here.
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