Guides
3 items
Use Your Product
Use Your Product
-
Performing a surcharge payment
-
Selecting Pitney Bowes® PrePay Reply
-
Setting the supervisor password
-
Enabling account passwords
-
Printing a single account report
-
Withdrawing your postage funds
-
Selecting Royal Mail Signed For
-
Setting the low funds warning threshold
-
Jamming issues
-
Downloading and storing an envelope message
-
Poor print quality
-
Setting the normal preset
-
Creating and using a custom preset
-
Turning on standard accounting
-
Setting or disabling the lock code
-
Performing rate updates
-
Adding funds
-
Replacing the ink cartridge
-
Zeroing the scale
-
Running a print test
-
Adjusting the display contrast
-
Replacing the waste pad
-
Checking account balance
-
Replacing the print head
-
Running mail
-
Checking your version of PC Meter Connect
-
Selecting Royal Mail Special Delivery
-
About postal franks
-
Getting a Royal Mail refund for damaged or incorrectly printed mail
-
Selecting and removing an ad
30 items
Connect Your Product
Connect Your Product
-
How to connect your meter to the internet
-
Networking and connectivity details
-
Setting up a wired connection with SmartLink
-
Proxy Server on DM110i-DM220i
-
Static IP Address
-
Setup and network requirements for the SmartLink device
-
SmartLink connection issues
-
Troubleshooting SmartLink wireless connection issues
-
Setting up a wired network connection with SmartLink
-
Adding, changing or removing the dialling prefix
-
Changing the phone number dialled
-
Setting up a wireless connection with SmartLink
-
Wired LAN connection DM110i-DM220i
-
Guided assistance for connection issues
14 items
Videos
Videos
-
Downloading and storing an envelope message
-
Poor print quality
-
Setting the normal preset
-
Creating and using a custom preset
-
Performing rate updates
-
Adding funds
-
Replacing the ink cartridge
-
Running a print test
-
Adjusting the display contrast
-
Replacing the waste pad
-
Replacing the print head
-
Running mail
-
Wired LAN connection DM110i-DM220i
13 items
Error Codes
Error Codes
-
2442 or 2443
-
2809
-
Errors 110c, 1103, 11DA, 1109
-
2303 or 2309
-
System Fault 'FLASH NEEDS INIT'
-
107
-
Unable to connect to Pitney Bowes
-
Errors 2544, E2544, 2540, meter disabled and 011b
-
23__
-
System Fault 2003
-
24A1 / 24A2 / 24A3 / 24A4 / 24A5
-
0810 or 081B
-
Error 7 or 11
-
Connection issues
-
104
-
No print head detected
-
46
17 items
System Messages
System Messages
-
No Dial Tone
-
"Insert Memory Stick" and "External Memory Not Responding" messages
-
"Meter Not Detected" when using PC Meter Connect
-
Resolving stuck on "Initialising" screen
-
Accounting Discrepancy xxxx has been spent without being recorded to the external memory
-
"Missing Graphic" message
-
Accounting Period Ended or Account Period Invalid
-
Setting the high value warning threshold
-
"Balance Too Low" or "Insufficient Funds"
-
Inspection due or Inspection required
-
Low battery or urgent battery
-
"Low Ink" or "Ink Out"
-
Cover Open
-
No ink tank detected
-
Waste tank full or Waste tank near full
-
Preset parameters are now invalid
-
"Low Sector"
-
"Connection Required" or "Data Upload Required"
-
System Fault 1EFC
-
"Mail piece too long" message
-
Internet not detected
21 items
Troubleshooting
Troubleshooting
-
Troubleshooting connections with the Cellular SmartLink (White Device)
-
No dial tone or No carrier detected
-
No modem detected
-
"Data Upload Due" or "Data Upload Required"
-
"Manufacturing Mode" message
-
PC Meter Connect connection issues
-
Troubleshooting an analogue phone connection on the DM100i-DM200i
-
Mail Exceeds Weight Limit
-
Keyboard sticking
-
LAN connection issues
-
Data centre phone is busy
-
No power or blank display
-
Weighing issues
13 items
