Guides
5 items
Use Your Product
Use Your Product
-
Setting the low funds warning threshold
-
Replacing the waste pad
-
Waste Tank Full or Ink Tank Full
-
Adding funds
-
Checking account balance
-
Replacing the waste pad
-
Downloading and storing an envelope message
-
Creating a custom preset
-
Using differential weighing
-
Setting the low funds warning threshold
-
Zeroing the scale
-
Creating a standard account
-
Changing the phone number dialled
-
Running a print test
-
Enabling, disabling or changing the supervisor password
-
Selecting Prepay Replay
-
Withdrawing postage funds
-
Performing a surcharge payment
-
Selecting Royal Mail Signed For
-
Jamming issues
-
Changing the print head
-
Getting a refund for postage on an old franking machine
-
Poor print quality
-
Setting the normal preset
-
Replacing the ink cartridge
-
Checking your version of PC Meter Connect
-
Turning on standard accounting
-
Finding the serial number
-
Setting the account period
-
Setting or disabling the lock code
-
Printing your Last 5 Refills summary report
-
Running mail
-
Getting a Royal Mail refund for damaged or incorrectly printed mail
-
Adding or removing the dialling prefix
-
Performing rate updates
40 items
Connect Your Product
Connect Your Product
-
How to connect your meter to the internet
-
Setup and network requirements for the SmartLink device
-
Finding the MAC Address
-
Static IP address
-
Proxy server on the DM300M-DM475
-
Setting up a wired connection with SmartLink
-
Guided assistance for connection issues
-
LAN connection issues
-
SmartLink connection issues
-
Setting up a wired LAN connection
-
Setting up a wireless connection with SmartLink
-
Troubleshooting SmartLink wireless connection issues
-
Setting up a wired network connection with SmartLink
-
Networking and connectivity details
19 items
Videos
Videos
-
Replacing the waste pad
-
Waste Tank Full or Ink Tank Full
-
Adding funds
-
Checking account balance
-
Downloading and storing an envelope message
-
Creating a custom preset
-
Changing the print head
-
Setting the normal preset
-
Replacing the ink cartridge
-
"Inspection Due" or "Inspection Required"
-
Running mail
-
Setting up a wired LAN connection
12 items
Error Codes
Error Codes
-
104
-
Error 7 or 11
-
"Insert Memory Stick" and "External Memory Not Responding" error messages on the DM300-DM475
-
"Account Discrepancy xxxx had been spent without being recorded to the external memory" message appears on your DM300-DM475 franking machine
-
Missing graphic
-
Missing rates error codes
-
0810 or 081B
-
Unable to connect to Pitney Bowes
-
23__
-
System Fault 'FLASH NEEDS INIT'
-
107
-
46
-
2303 or 2309
-
24A1 / 24A2 / 24A3 / 24A4 / 24A5
-
System Fault 2003
-
2809
-
Errors 2544, E2544, 2540, meter disabled and 011b
-
2442 or 2443
20 items
System Messages
System Messages
-
"Meter Not Detected" when using PC Meter Connect
-
Internet not detected
-
No Dial Tone
-
Accounting period ended
-
Invalid preset
-
"Mail piece too long" message
-
Cover Open
-
No Meter Associated
-
System Fault 1EFC
-
Battery low
-
Clear print transport
-
"Connection Required" or "Data Upload Required"
-
"Inspection Due" or "Inspection Required"
-
"Balance Too Low" or "Insufficient Funds"
-
"Low Sector"
20 items
Troubleshooting
Troubleshooting
-
Connection issues
-
Data Capture Upload Due/ Data Capture Upload Required- DM300c-DM475
-
Data centre phone is busy
-
No dial tone or No carrier detected
-
Analogue phone connection issues
-
"Manufacturing Mode" message
-
Troubleshooting connections with the Cellular SmartLink (White Device)
-
No power or blank display
-
Sealing issues
-
Keyboard sticking
-
Royal Mail services not showing on franking machine
-
PC Meter Connect connection issues
-
Date on franking machine changes at 5pm
-
No modem detected
-
Mail Exceeds Weight Limit
-
Scale issues
21 items
