Guides
5 items
Use Your Product
Use Your Product
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Setting the low funds warning threshold
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Getting a refund for postage on an old franking machine
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Selecting Royal Mail Signed For
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Selecting Prepay Replay
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Enabling, disabling or changing the supervisor password
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Running a print test
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Creating a standard account
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Zeroing the scale
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Setting the low funds warning threshold
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Performing a surcharge payment
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Withdrawing postage funds
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Using differential weighing
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Checking account balance
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Jamming issues
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Replacing the ink cartridge
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Replacing the waste pad
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Downloading and storing an envelope message
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Replacing the waste pad
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Poor print quality
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Changing the print head
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Creating a custom preset
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Adding funds
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Waste Tank Full or Ink Tank Full
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Setting the normal preset
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Finding the serial number
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Getting a Royal Mail refund for damaged or incorrectly printed mail
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Checking your version of PC Meter Connect
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Setting or disabling the lock code
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Setting the account period
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Turning on standard accounting
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Printing your Last 5 Refills summary report
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Running mail
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Parts of a postal frank
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Adding or removing the dialling prefix
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Performing rate updates
35 items
Connect Your Product
Connect Your Product
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How to connect your meter to the internet
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Setting up a wired LAN connection
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Setting up a wired connection with SmartLink
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Proxy server on the DM300M-DM475
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Static IP address
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Finding the MAC Address
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Setup and network requirements for the SmartLink device
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Networking and connectivity details
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SmartLink connection issues
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Guided assistance for connection issues
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LAN connection issues
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Troubleshooting SmartLink wireless connection issues
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Setting up a wireless connection with SmartLink
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Changing the phone number dialled
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Setting up a wired network connection with SmartLink
15 items
Videos
Videos
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Checking account balance
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Replacing the ink cartridge
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Replacing the waste pad
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Downloading and storing an envelope message
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Changing the print head
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Creating a custom preset
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Adding funds
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Waste Tank Full or Ink Tank Full
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Setting the normal preset
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"Inspection Due" or "Inspection Required"
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Running mail
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Setting up a wired LAN connection
12 items
Error Codes
Error Codes
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Error 7 or 11
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2442 or 2443
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104
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Missing graphic
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Missing rates error codes
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"Account Discrepancy xxxx had been spent without being recorded to the external memory" message appears on your DM300-DM475 franking machine
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"Insert Memory Stick" and "External Memory Not Responding" error messages on the DM300-DM475
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Errors 2544, E2544, 2540, meter disabled and 011b
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2809
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23__
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2303 or 2309
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46
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System Fault 'FLASH NEEDS INIT'
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24A1 / 24A2 / 24A3 / 24A4 / 24A5
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System Fault 2003
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107
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Unable to connect to Pitney Bowes
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0810 or 081B
18 items
System Messages
System Messages
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"Connection Required" or "Data Upload Required"
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"Low Sector"
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No Dial Tone
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"Mail piece too long" message
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Internet not detected
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"Meter Not Detected" when using PC Meter Connect
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System Fault 1EFC
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No Meter Associated
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Cover Open
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Clear print transport
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"Inspection Due" or "Inspection Required"
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Invalid preset
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"Balance Too Low" or "Insufficient Funds"
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Battery low
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Accounting period ended
15 items
Troubleshooting
Troubleshooting
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Troubleshooting connections with the Cellular SmartLink (White Device)
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Date on franking machine changes at 5pm
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Sealing issues
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No power or blank display
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Analogue phone connection issues
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No dial tone or No carrier detected
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Data centre phone is busy
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Data Capture Upload Due/ Data Capture Upload Required- DM300c-DM475
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Mail Exceeds Weight Limit
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No modem detected
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"Manufacturing Mode" message
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Keyboard sticking
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PC Meter Connect connection issues
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Scale issues
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Royal Mail services not showing on franking machine
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Connection issues
16 items
