HP / Samsung Printer Support only
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If your HP or Samsung equipment appears to have an issue and you require support, please complete this online form and request additional help from our dedicated HP / Samsung support team.
Inserters, Folders and other non-meter products
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If your equipment appears to have an issue and you require support, create a case via your online account. Once actioned, your request will be sent directly to one of our Field based Engineers who will aim to contact you within 2-4 hours. If the Engineer is unable to fix the issue over the phone, a site visit will be scheduled.
Important: There may be a charge if your equipment or the fault is not covered by a Service Agreement. Your Engineer will advise before attending if applicable.
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