Online Support Services

Software Support

Technical support and client service cases, knowledge & ideas for clients with Software Solutions products which include MapInfo, Confirm, DOC1, Sagent, Spectrum, Portrait Products, Production Intelligence, OfficeMail, DFWorks, EngageOne, EngageOne Video, Former Group 1 and Maponics Data Products.

  • Knowledge: Simply enter your “How do I...?” question in our searchable knowledge base to find answers.
  • Case Management: Create, update and monitor your active cases or view historical cases.
  • Ideas: You can easily submit new ideas or comment on existing ideas in a way that is visible and transparent to all participants. You also have the unique opportunity to contribute to an idea's overall popularity by promoting or demoting the idea.

Software Support Login

 

Group 1 Support Site

Former Group 1 Software customers can log on to the Group 1 Support Site and access all of the online support options and resources that are available.

Group 1 Software Support Site Login

 

DOC1 Support Net Site

Former DOC1 customers can log on to the DOC1 Support Net Site and access all of the online support options and resources that are available.

DOC1 Support Net Login

 

Portrait Support Site

Former Portrait customers can access the Portrait Support Site for resources that are available.

Portrait Support Login