Pitney Bowes at Utility Week Live, 17-18 May, Birmingham

Customer Relationship Optimisation

Research reveals that 91% of Utility customers switch suppliers due to lack of trust, and 94% due to poor communication. ( Research by WNS Global Services as featured in MyCustomer.com)

The Utilities industry faces many pressures:

  • Rise of online price comparison sites.
  • Intense competition in the energy sector.
  • Introduction of the Service Incentive Mechanism (SIM) for water companies.
  • Anticipated increased B2B water sector competition, due to deregulation.

As a result, customer experience and operational efficiency have become the strategic priorities for Utilities.

Enhanced Customer Experience

Pitney Bowes is transforming how Utility companies interact with their customers by enabling:

  • A real-time Single Customer View
  • Deep customer insight
  • Industry leading customer communications

Get your personalised Interactive Video

For an example of our capabilities, complete the web form and we’ll reply with your interactive personalised video.

Arrange to meet us and win an iPad mini

We’ll be at stand F40 during Utility Week Live, and we’ll be speaking in the Gas theatre on 17th May between 15.45-17.00.

Find out more how we can help you put the customer at the centre of your business at the event.

Pre-arrange to meet us at the event by completing the web form and checking the ‘meeting’ box for your chance to win* an iPad mini.

Complete this form for your interactive personalised video.

*Valid entry into the iPad mini draw is subject to a valid competition code being entered into this web form and the individual present themselves in person to Pitney Bowes staff at UtilityWeek Event, 17-18 May, NEC Birmingham.