In the digital age, the world is transforming at a rapid pace, especially with the deployment of the Internet of Things (IoT). Even connected technologies, however, don’t solve all problems that both state and local government agencies face today. Technology is an enabler. It enables business transformation and automation of mission-critical workflows for real-time decision-making.
Business workflow automation is important, in particular when it comes to managing public infrastructure assets such as bridges, traffic lights, highways, and more. Cities across the nation and the world are using more and more sensors and smart devices to transform every sector of public service and to ensure safety and a better quality environment for their citizens.
Sensor-enabled intelligent devices send data streams to the IoT platform or directly to the intelligent infrastructure management system. The devices allow real-time monitoring of the condition of assets, generate data and automatically initiate appropriate business workflow.
If a traffic light malfunctions, a sensor-generated data stream is sent to the intelligent infrastructure assets management systems and immediately triggers an appropriate business workflow, in this case, scheduling and dispatching a maintenance crew. The intelligent sensor and intelligent infrastructure assets management system have automated the business process by eliminating many intervening steps, such as manually scheduling and sending a crew out to evaluate and fix the issue.
Leveraging the IoT technologies is critical for today’s governments who are continuously searching for ways to gain business process efficiencies and reduce costs.
Smart city and intelligent infrastructure plans that have the ability to process huge masses of data from sensor-enabled assets help local governments achieve their strategic goals in terms of increased public safety, improved environment, and better quality of life.
The journey toward creating a Smart City should start with a clear vision aligned with mission-critical objectives and based on a strategic and integrated planning approach and a comprehensive and high quality IT infrastructure. Intelligent asset management systems are a critical component of this infrastructure, as they enable real-time decisions about repair and maintenance, thus helping to maximize the lifecycle of every asset.
To learn more about how connective technology can enable your community, read Intelligent Infrastructure Management: New solutions for a connected world, a white paper developed by the Center for Digital Government in collaboration with Pitney Bowes’ subject matter experts. The report also provides best practices for launching an intelligent infrastructure initiative.