Equipment Service Level Agreements
Protect your investment
Service Level Agreement (SLA) Equipment Maintenance and Support
|SLA Coverage Attributes||No SLA||Standard SLA||Performance SLA|
|On-Site Service Calls||Billable||Included||*Within 4 business hours of designated areas guaranteed.|
|Technical Telephone and Remote Support. 8am-8pm Eastern||Billable||Included||Included|
|Labor & Parts||Billable||Included||Included|
2 per calendar year
|Replacement Print Heads
Some exclusions apply
Repair or replace
|Guaranteed Response Time||N/A||N/A||Included|
*Within 8 business hours for supplemental areas GUARANTEED.
*Within 4 business hours for designated areas GUARANTEED.
Customizable service options
Mitigate business risk
Take advantage of our world-class expertise
Our certified service professionals can also provide:
- Product installation and support.
- Employee training.
- Mailstream consulting.
- Database maintenance.
- On-site assistance during periods of high-production.
Select the ideal maintenance plan for your unique needs
Standard SLA includes all parts, labor, preventive maintenance and a satisfaction guarantee.
Performance SLA includes the Standard SLA plus
- Guaranteed response times.
- Application support.
Technical Support Overview:
|By Phone||Answer the Phone within 60 seconds||Dial 844-256-6444|
|By Chat||Respond to a live chat request within 30 seconds.||Available Monday-Friday 8am and 8pm ET.|
|Create A Case||Representative response within 60 seconds||Make your own support request online.|