In 2019, retail leaders like you will be charged with finding new ways to deliver the extra mile for customers—despite new competitive challenges, higher costs and more complex operations.
This January at NRF’s Big Show, join Pitney Bowes customers and executives for sessions and workshops where you can learn how to Sell farther. Ship greater. And completely overdeliver.
Big Idea Session
Sunday, January 13, 2019, 4:00 PM - 4:30 PM
Jacob Javits Center, Stage 1, EXPO Hall, Level 1
Session Title: "Unpacking the Ecommerce Returns Challenge"
Description: Making your online returns process more convenient and efficient has become table stakes, particularly in the apparel and footwear verticals. 92% of consumers will buy again from a retailer if the returns process is easy. And yet, most retailers believe their returns capabilities are lagging. Learn how leading retailers—including Deckers Brands—use innovative technology and services to improve the customer experience and operational cost of online returns.
Jesse Carstens, Senior Manager, eComm Operations & Technology at Deckers Brands
Bio: Jesse Carstens is responsible for the eCommerce Operations and Technology teams and serves as the product owner for the OMS/OMNI Fulfillment strategies of Deckers Brands. In this capacity, he is responsible for development, support and optimization of: Order Management System, distributed order management, Ship From Store platform, Buy Online Pickup in Store, Reserve Online, Same Day Delivery, Payment Gateway, returns processing and all backend technologies to drive eCommerce operations.
Michael Fellers, VP of Sales at Pitney Bowes Commerce Services
Bio: Michael Fellers is responsible for sales strategy and account development for Pitney Bowes Commerce Services. In this role, he leads efforts to support retailers and brands in enabling more convenient, seamless and cost-effective post-purchase experiences for their customers. Michael has nearly two decades of experience in ecommerce logistics and enterprise software solutions.
Supply Chain Workshop
Weds, Jan. 16, 10:15 - 10:45 am
Marriott Marquis, 1535 Broadway, New York
Pitney Bowes Session Title: “Cost Management: Balancing fast and free”
Moderator: Nick Pellegrino, SVP/GM of Parcel & Fulfillment Services, Pitney Bowes Commerce Services
Bio: Nick Pellegrino is Senior Vice President and General Manager of Pitney Bowes Fulfillment & Parcel Services where he oversees all aspects of operations, business development and client experience. His leadership and expertise in Industrial Engineering, Lean and Continuous Improvement enable Nick to provide innovative, cost-effective and value-added solutions to clients. Nick’s 28 years of supply chain experience at companies such as Coca Cola, Nestle and ATC Logistics has honed his experience in the areas of business development, fulfillment, forward/reverse logistics, as well as manufacturing and remanufacturing.
Chris Halkyard, former Chief Supply Chain Officer at Gilt, Rent the Runway, and Toys’R’Us.
Bio: Chris Halkyard has been in the retail supply chain industry for nearly 30 years and currently the Vice President of Supply Chain Operations for Toys R Us. Prior to this position he was the CEO of Aries Supply Chain Consulting, Chief Logistics Officer for Rent The Runway and Chief Supply Chain Officer with the Gilt Groupe. At Gilt, Halkyard led initiatives to establish a new methodology for global flash sales distribution including an automated/robotic fulfillment center in Louisville, Kentucky and multiple cross docks.