Pitney Bowes SendTech Statement


UPDATED March 26, 2020 12:00 pm EST


Our Business Continuity (BC) plans are designed to address various threats and vulnerabilities, including a response to the pandemic and high absenteeism. Strategies for responding to a pandemic are embedded within our BC plan and emergency response methodology. We have detailed plans in place to protect our personnel and limit the spread of disease. We are continuously monitoring the impact of the coronavirus and we adhere to the recommendations from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). We will continue to take the necessary and required steps to ensure our work environment and employees are safe and healthy. Here is an overview of our policies and procedures related to COVID-19:

• Should there be an employee with COVID-19 symptoms, our business continuity plans will be followed, which are robust and tailored to a specific site or situation.

• We have reviewed and re-socialized the enterprise-wide response plan.

• All employees who can work from home are now doing so and meetings are being held virtually.

• The need to follow local authority guidelines and recommendations has been enforced.

• We have suspended all site visits to our operating centers globally.

• Most of our sales and services teams are working remotely and equipped with the tools to handle the majority of your needs virtually. Where an onsite visit is essential, they will call ahead to adhere with your visitation policies and specifically for service calls they will not require a signature using iPads.

• Employees who are sick or have come in contact with someone who has tested positive for COVID-19, have been instructed to stay home and seek medical guidance.

To date we have not witnessed significant impact to operations. Should we witness a business disruption, Pitney Bowes has contingency plans in place within our supply chain to address product/service flow in the event of a disruption. The majority of our supply chain critical suppliers have Business Continuity and Pandemic Plans in place. For our mid-volume suppliers being affected by state shutdowns, we continue to closely partner with and stock up on the parts that we can.

The US government’s Department of Homeland Security has designated what we do to be an essential service. As an “Essential Critical Infrastructure” provider, we understand that the sending of mail and packages is critical to our economy and vital to your business.

We believe that by taking these steps, as well as staying informed, we are well prepared to handle potential interferences that may prevent us from serving your needs. Please visit our website, www.pb.com, where we will post updates on any additional contingency measures or action plans in the future. If you have further questions, please reach out to your Account Manager.