Customer Engagement

Communicate in a relevant and timely manner across all customer touchpoints.


Build brand loyalty. Improve customer satisfaction. Create new revenue opportunities. Reduce customer care costs.

Get the results your business needs

Drive revenue growth by creating higher converting engagement opportunities.

Reduce costs by targeting the right customers at the right time.

Manage risk by delivering the accurate message to the correct audience.

Increase customer satisfaction with timely and relevant customer engagement.

 

Customer Engagement Solutions Portfolio

Communications Execution & Management

Interactive Personalized Media

Create more personal connections with customers, prospects, partners and others with individual, interactive, real-time video and other types of online experiences.

Print & Digital Communications Management

Strengthen customer relationships – and maximize postal savings – with unified, efficient and reliable delivery of customer communications across all channels.

Customer Contact & Interaction Management

Transform everyday communications into profit-building engagements by ensuring that each customer contact is relevant and engaging across every channel.

Customer & Marketing Analytics

Identify and segment customers for better targeting and superior campaign engagement results.

Featured Customer Engagement Solutions

EngageOne® Vault

Fast access to customer communications through business systems and portals

Improve customer service, digital self-service and compliance while reducing costs. The EngageOne Vault interactive document archive and retrieval system offers the fast, flexible deployment and exceptional performance you need.  

EngageOne® Server

Deliver personalized multichannel communications in batch or real time.

Take customer engagement to a whole new level. This high-performance communications hub uses sophisticated templates and application logic to weave customer data and custom content into compelling, cost-effective multichannel campaigns.

EngageOne® Output Manager

Manage complex and highly diverse output technology infrastructures.

With EngageOne Output Manager software, you benefit from greater operational efficiency, productivity and accountability.

MAIL360™

Generate USPS Intelligent Mail barcodes to maximize postal performance

MAIL360 is an innovative solution that automates the translation of USPS™ and third-party mail tracking data into a standardized format that can be readily integrated into your business processes.

Professional Services & Industry Solutions