Customer Engagement

EML takes First Movers Advantage in using interactive video technology to enhance injured worker experience

Partners with Pitney Bowes for its EngageOne Video solution.

MELBOURNE, AUSTRALIA, October 17, 2017: Pitney Bowes (NYSE:PBI), a global technology company that provides innovative products and solutions to power commerce, today announced that Employers Mutual Limited (EML), one of Australia’s largest providers of workers compensation, is using modern digital technology- interactive personalised video communication to educate  and enhance their customer experience by using EngageOne Video.

Improving customer experience is a priority for EML, which was challenged with providing a straightforward experience for injured workers who had either never filed a claim before or who struggled with the existing process. The insurance company sought to find a solution that would equip customers with all the relevant information on work-related injuries such as understanding what treatment they should seek, as well as educating them on what benefits they may be eligible to claim. Read more

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