Interactive Personalized Media
Increase customer engagement with personalized video messaging.
Create more personal connections with customers, prospects, partners and others with individual, interactive, real-time video and other types of online experiences.
Evolve to video that interacts with your customers.
Offer customers an enticing, two-way opportunity to interact with experts and streamline service with proven, real-time video content that anticipates customer needs and provides content they will choose to engage.
- Drive sales volume and velocity
- Service customers for less
- Explain bills and statements
- Reduce call volume
- Increase on-time bill payments
Spectrum Enterprise Data Integration Module
Access, integrate and analyze data from a wide array of applications.
Data integration, in batch or real time, requires the ability to connect to data from multiple sources either directly or through integration with existing data access technologies. The ability to join and query data from a variety of resources, while integrating with SAP and Siebel is critical.
EngageOne® Digital Self Service
Deliver the real-time experience your customers demand
Help your customers help themselves by turning your self-service interactions into long-lasting, profitable relationships. We’ve developed a reliable solution to unburden your call centers and give customers precisely what they want: the ability to quickly find the answers they need. From instant access to customer documents to interactive billing and Interactive Personalized Video communications, EngageOne Digital Self Service from Pitney Bowes delivers a smart, seamless self-service experience.
- Build on your existing systems and processes.
- Add new capabilities as needs evolve.
- Create clear, compelling, personalized interactions across channels.
- Deliver a more engaging experience in as little as a few weeks.
EngageOne® Video Billing Template
Eliminate bill shock by creating an interactive video bill experience for your customers.
The EngageOne Video Billing Template enables service providers to create an interactive and personalized experience for their customers and deliver clear, concise and consistent communications effectively eliminating the dreaded bill shock.
EngageOne® Video Credit Card Onboarding Template
Make it simple for your customers to activate and use their cards.
The EngageOne Video Credit Card Onboarding Template enables banks and credit card companies to provide an Interactive Personalized Video experience for their customers, making it easy for them to:
- Learn about card benefits.
- Activate their cards.
- Utilize digital tools that saves them time and money
EngageOne® Video Auto Insurance Onboarding Template
Make it easy for your customers to sign up for discounts and learn about additional coverage options.
The EngageOne Video Auto Insurance Onboarding Template enables insurance companies to create an Interactive Personalized Video experience for their customers, making it simpler for them to:
- Receive and redeem discounts.
- Learn about and enroll in additional coverage.
- Utilize account management tools that save them time and money.
EngageOne® Video Checking Account Onboarding Template
The easy way to achieve customer growth and retention
The EngageOne Video Checking Account Onboarding Template enables banks to create an Interactive Personalized Video experience for their customers, making it easy for them to:
- Perform online account management.
- Increase use of mobile banking.
- Sign up for additional services such as savings accounts.