Evolve to video that interacts with your customers
What our clients say
As a company that has already received numerous accolades for our levels of customer service, we’re always looking at new ways to engage our customers and embracing new technologies to drive a greater service experience is a key part of this. We were hugely impressed with EngageOne Video. It will help us take customer engagement to a new level.
Head of Direct
Geoffrey Insurance Services and Zenith Direct
As a specialized engineering-driven organization, we have to be as efficient as possible, without losing the personal relationship with customers that we are best known for. EngageOne Video allows us to uncover customers’ needs and efficiently maintain a strong relationship with a customer, while maintaining the interactivity of an onsite capabilities presentation.
Director of Marketing
Barnhart Crane & Rigging Co.
The EngageOne Video innovative solution from Pitney Bowes allows you to leverage a new growth medium for customer engagement and enjoy data-driven results by offering customers engaging, two-way opportunities to interact with experts. Grow sales and streamline service with proven real-time video content that anticipates customer needs and customers will choose to interact with.
Unique, real-time experiences that deepen relationships.
- Use customer data to personalize video content.
- Respond to viewer preferences in real time.
- Reach dozens of clients or millions of prospects.
Expert interaction without the overhead.
- Captivate and inspire clients, customers, prospects and employees.
- Explain everything from statements to procedures in clear, easy-to-understand ways.
- Process complex mail with real-time, integrated, end-to-end tracking and control.
- Easily integrate EngageOne Video into existing systems and workflows to create a seamless user experience.
Anticipates customer needs.
- Present the best next engagement automatically.
- Empower your sales teams with simple, automated lead qualification.
Data-driven results that improve your bottom line.
- Achieve engagement levels ten times greater than standard videos.
- Use video to help upwards of 75% of customers learn more about your offerings.
- Increase Net Promoter Scores by up to 10%.
With EngageOne® Video, you can harness the power of navigable, choice-based video that educates and guides your customers to take action. Our customizable templates deliver best practice and fast time-to-value solutions to common business processes such as customer onboarding and billing. These solutions allow you to move beyond text-heavy websites, emails and printed materials.
A number of regulatory changes and business imperatives have created the need to engage effectively and directly with members and patients. Unfortunately, this has become increasingly difficult to do. Our platform enables you to answer policyholder questions about: bills and statements, plan enrollment and explanation of benefits.
From property, casualty, life, annuity and specialty - and by way of each distribution channel – you need to craft custom content that speaks to a range of customer needs. This content must also drive business value and reduce costs. Our platform enables personal engagement at scale.
Our Interactive Personalized video solutions have driven significant business value for many telecommunications clients including: increasing sales while minimizing acquisition costs, explaining complimentary product offerings and bundles and decreasing customer support expenses associated with bill shock.
Whether it's reducing customer onboarding costs, deepening relationships through growth in wallet share, or retaining current customers, you can reduce support expenses while simultaneously increasing advocacy and cross-sell opportunities.
Three simple steps for getting started with EngageOne Video
We employ a three-step production process that is designed to get your service live in the shortest possible time. Our managed service provides a complete solution that can be adjusted based on your needs. It can include: creative development, implementation, video delivery, reporting, optimization and advanced analytics.
Step 1: Discovery and diagnostic questionnaire
By collaboratively completing our discovery and diagnostic questionnaire, all parties can start defining; business objectives, use case definition, roles and responsibilities, high-level scope of work, measurements for success and timelines.
Step 2: Experience workshop
Our one day session enables you to dive more deeply into the discovery and diagnostic questionnaire, and examine your; existing collateral, supporting data, best presentations, recruitment pitches, customer service procedures. Every activity is designed to capture and replicate the best of your best.
Step 3: Production
Our team (or yours) creates any required graphics and shoots any necessary video, which is then edited into individual scenes. We prepare the Interactive Personalized Video experience and coordinate any integration with your systems. Once you’ve had a chance to review the content and user experience, we make any final changes or optimizations and then activate the live service. Simply add our plug-in code to your website and you’re all set.
Post production, you can get a detailed evaluation of your customers’ video journeys such as viewer flow, where drop offs are occurring and recommendations on where to make improvements to the video. Learn more how you can further enhance your business outcomes.