Deliver personalized multichannel communications in batch or real time.
Personalized customer communication management made simple.
Templates allow for customized documents based on individual customer and business requirements.
Fully integrated into your existing back-end systems and applications to ensure continuity and simplicity in day-to-day operations.
Customers can digitally self serve and select their preferred delivery options – print, mobile, email, SMS, or video – allowing them 24/7 access to their communications.
An intuitive interface means users can be up and running with minimal training.
When you need speeds and feeds, EngageOne Compose delivers. Generate bills, statements, explanations of benefits and other high-volume communications with extraordinary speed and reliability. When you manage all your customer communications on a single platform, you’ll bring a new level of consistency and control to customer communications enterprise-wide.
Organizations across industries are accelerating effective engagement by increasing interactive service-center automation with EngageOne Compose.
- Annuity statements
- Welcome kits
- ID cards
- Policy publications
- Marketing insert
- Welcome kits and letters
Telecommunications and Utilities:
- Consolidated bills
- Invoices and reports
- Marketing materials
- Tax bills
- Retirement and pension statements
Meet clients at their moment of need with EngageOne portfolio solutions.
Organizations are evolving the way they interact with customers, and Pitney Bowes is providing the tools. EngageOne Compose integrates in seamlessly with a comprehensive selection of connected, high-power customer communicates management solutions to bring more flexibility, efficiency and control to the process of engaging customers when and where they are.
Fast access to customer communications through business systems and portals
Improve customer service, digital self-service and compliance while reducing costs. The EngageOne Vault interactive document archive and retrieval system offers the fast, flexible deployment and exceptional performance you need.
Ensure mail visibility throughout the entire processing lifecycle.
An innovative Intelligent Mail management software, EngageOne Inform automates the translation of USPS™ and third-party mail tracking data into a standardized format that can be readily integrated into your business process.
Upgrade your customer communications with automated, data-driven 1:1 messaging.
EngageOne Converse is an easy-to-use, cloud-based designer that enables you to create, modify, and optimize chatbots that you can deploy to different messaging channels. Now create even more satisfying chatbot experiences, gain deeper insight into those automated conversations and easily escalate chatbot conversations to live agents with context.
EngageOne® Digital Self Service
Deliver the real-time experience your customers demand
Help your customers help themselves by turning your self-service interactions into long-lasting, profitable relationships. We’ve developed a reliable solution to unburden your call centers and give customers precisely what they want: the ability to quickly find the answers they need. From instant access to customer documents to interactive billing and Interactive Personalized Video communications, EngageOne Digital Self Service from Pitney Bowes delivers a smart, seamless self-service experience.
Deliver a better experience in whatever channel your customer chooses.
Manage delivery of email, SMS and push notifications based on customer preferences, including cloud-based mailboxes. We make it easy to track opens, manage bounces and respond accordingly. Built-in archiving improves customer service and online self-service.
Evolve to video that interacts with your customers
Customer experience matters more than ever. Impactful and personalized solutions maximize reach with compelling, engaging experiences to truly delight and dazzle your customers. EngageOne Video is personalized video that allows you to create unique, real-time video experiences that grow existing relationships and increase sales, while fostering trust.