EngageOne® Video Auto Insurance Onboarding Use Case

Make it easy for your customers to sign up for discounts and learn about additional coverage options.

The EngageOne Video Auto Insurance Onboarding Use Case enables insurance companies to create an Interactive Personalized Video experience for their customers, making it simpler for them to:

  • Receive and redeem discounts.
  • Learn about and enroll in additional coverage.
  • Utilize account management tools that save them time and money.

Interactive Personalized Video experiences invite your customers to sign up for discounts and additional coverage protection.

Serve up a new interactive, intuitive experience.

Stop information overload.  Eliminate physical mail and emails that contain complex policy information and links to websites.  

Use the power and ease of video.

Provide a navigable, choice-based video that educates and guides your customers to take action. 

Increase signups for discounts and additional coverage.

Interactive Personalized Video helps increase discount redemption and enrollment for additional coverage. It can also boost online account management.

A significant percentage of new customers do not redeem the applicable discounts. Plus, many do not understand how to sign up for additional coverage options.

Customers are overwhelmed with text-heavy communications.

Off-line and email communications can confuse and irritate customers. No one enjoys sifting through inboxes and paper piles to find specific information they need.

Negative perceptions are difficult to overcome.

Email and postal correspondence can contribute to the perception that your company is not digitally savvy.

Evolve to video that interacts.

Deliver an exceptional customer experience.

The power and ease of Interactive Personalized Video engages customers with relevant information and encourages interactions that build customer loyalty.

Simplify the process.

With Interactive Personalized Video, customers can easily take advantage of discount redemption, learn about additional coverage options and enroll in increased protection.

Improve your results

  • Higher revenue with greater up-sell opportunity and fewer policy cancellations
  • Reduced costs, support call volume, and average call handling time
  • Greater operational efficiencies with more paperless and digital transactions
  • Increased customer satisfaction/ Net Promoter Score (NPS)