Single Customer View

Better decisions depend on a single view.

When critical information isn’t connected, you miss important business-building opportunities. An organization that can’t control its data simply can’t control its business. 

Pitney Bowes delivers the single view that works. Now you can quickly connect customer data across every aspect of your organization. You’ll gain a flexible, 360-degree view that can help you identify relationships, uncover opportunities and engage your customers in meaningful ways.

Run a comprehensive set of capabilities on the Spectrum Technology Platform:

  • Cleanse, standardize and validate data.
  • Link information to deliver new relationship insights.
  • Make connections across any data source, whether inside or outside your organization.
  • Enhance traditional data with vital contextual information, including location, demographics and more.
  • Inform predictive analytics for more powerful insight.
  • Make it easy to manage exceptions to standardize data governance across lines of business.
  • Visualize relationships with maps and graph databases.
  • Integrate insights into existing workflows and process.

single customer view

Pitney Bowes delivers the single view that works.

Business Agility

Instead of hard-coded links, the Pitney Bowes Single View of Customer solution takes advantage of new technologies that allow you to uncover obvious and non-obvious relationships, no matter the source, scale or type of data.

Greater accuracy

Data quality is an integral part of our Single View of Customer. We standardize, validate and verify information, bringing greater accuracy to the customer information deployed across your organization. 

Deeper insights

Enrich your data with over 350 unique geographic, demographic and industry-specific datasets to expand your customer insight. Easily integrate these with Single View of Customer and you’ll gain profitable perspectives you can put to work.

Enhance your insight at every step.
Improve business decisions today and tomorrow.

Connect siloed data

Add context to customer profiles

Uncover timely, actionable insights

Create powerful experiences and satisfy your customers

Distinct components, all within a single, powerful platform, make it possible to achieve extraordinary results.

We’ll help you assemble the best Single View of Customer for your business needs:

  • Name/Address Management
  • Data Quality
  • Information Governance
  • Data Integration
  • Data Federation
  • Master Data Management
  • Customer Analytics
  • Visual Insights

Boost value enterprise-wide.

With greater accuracy, agility and context, a true single view results in more profitable business outcomes:

  • Identify new targeted sales opportunities.
  • Discover faster answers.
  • Make smarter, more effective decisions.
  • Reduce online customer-service costs.
  • Spot risk and mitigate losses

Add precision to customer engagement.

  • Enable your teams to create more relevant, personalized and interactive experiences.
  • Provide more efficient, satisfying call-center interactions.
  • Automate self-service on a one-to-one basis.
  • Customize interactions based on the time, place and context of each engagement

Industry Applications

 

 

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Financial Services

Increase your share of wallet.

  • Comply with anti-money laundering and KYC.
  • Enhance entity resolution to combat financial crime.
  • Create personalized customer experiences.
  • Optimize branch, ATM and online networks.
  • Reduce call center volume.

Download: Maximize Banking Relationships with a Single Customer View

Download Forbes Insights white paper: Don't Blame the Transaction Monitoring Systems

 

 

 

Retail

Create powerful customer experiences. 

  • Inform real-time, mobile interactions.
  • Enable best-next engagement.
  • Place stores in the most profitable locations.
  • Optimize omni-channel sales.
  • Reduce risk and combat fraud.

Download our white paper: Seamless cross-channel connections

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Healthcare

Enhance connections and compliance.

  • Reduce onboarding time and costs.
  • Improve member/patient satisfaction.
  • Enable collaboration across payers and providers.
  • Identify gaps in care networks.
  • Create comprehensive, compliant customer records.

Downloads:

Coordinated Care Success through a Single View of the Member

Ensuring Higher Quality Scores with a Single View of the Member

 

 

 

umbrella

Insurance

Profit from a precise perspective.

  • Price, assess, manage and mitigate risk.
  • Detect fraud in near real-time.
  • Create personalized customer experiences
  • Acquire new customers and retain existing customers.
  • Make all customers more profitable.

Download Forbes Insights white paper: Understanding your customer

 

phone

Telecommunications

Capitalize on your coverage.

  • Optimize wireless confirmed coverage mapping.
  • Assess network assets versus subscriber locations.
  • Plug into big-data opportunities.
  • Optimize cross-sell and upsell activities.
  • Increase customer loyalty.

Download Forbes Insights white paper: Understanding your customer

 

illustration of capitol building

Public Sector

Connect with your community.

  • Allocate and manage government assets and services.
  • Analyze crime by day, time, location and type.
  • Improve agency efficiency through better citizen service.
  • Take steps to reduce waste, fraud and abuse.
  • Reduce improper payments and investigation costs.

Download Forbes Insights white paper: Understanding your customer