Reach more members with your best service conversations.
The latest technologies enable members to quickly find the answers they need, which helps unburden your call center.
From easily accessible customer documents to Interactive Personalized Media, customized tools improve health member understanding and give you the ability to:
- Personalize and enable the onboarding of new members.
- Synchronize personalized experiences across multiple channels.
- Improve member satisfaction and retention.
Download our ebook to read these articles and more:
- Focus on wellness and improving health.
- Enriching health plan member engagement with Interactive Personalized Video
- Consumer demand drives insurers’ app designs.
- Q&A: Humana exec Busy Burr on mHealth strategy
- Partnering with providers on digital health tools
Read Best Practices to “Mobile-Enable” Health Plan Members.