3-Day Delivery Guarantee
The only 3-day guarantee for Priority Mail™
Simply do more business guaranteed.
Priority Mail Shipments, Guaranteed
Why USPS Priority Mail?
Easy Claims Process
Pitney Bowes Delivery Guarantee Service Claims Frequently Asked Questions.
What shipments qualify?
Most Priority Mail shipments are eligible. Please see the Complete Delivery section of our Terms and Conditions for full eligibility rules.
How will I receive my money back?
Refunds are credited to your Pitney Bowes Postage Account.
How is 3-Day Delivery time calculated?
Delivery time is calculated from the time we receive the physical scan of a parcel to the time it is delivered or attempted to deliver. The day we receive the parcel is day zero provided we receive it before the cut-off time of 0600 pm local time.
Example - If we receive a parcel on Monday before the cut-off time and is delivered after Thursday, the parcel qualifies for the delivery claim. Sunday and other holidays are excluded from the delivery time calculation. Some exclusions apply. Details are available in our terms and conditions.
How do I file a claim?
How long does it take to receive my refund?
Refunds are processed within 60 days of receipt.
How long do I have to submit a claim?
14 days from when USPS has scanned and taken possession of our parcel.
Are there any exceptions?
Some exceptions do apply. Delays related to circumstances outside our control, such as inclement weather, origins or destinations outside the contiguous United States, and shipments that do not comply with service restrictions and conditions are not eligible. Details are available in our terms and conditions.
What happens after I file a claim?
You’ll receive an acknowledgement of receipt of your claim within 24 hours. Then, we’ll investigate your claim, provide a written notice of determination, and refund approved claims to the shipper’s Pitney Bowes Postage account within 60 days.
How can I check the status of my claim?
Approved claims are reflected on your account as a credit to the original tracking number of delayed shipment. Alternatively, you can contact us at PBDClaims@pb.com with any claim related questions.