Ecommerce Delivery Services

3-day guaranteed delivery


Simply do more business guaranteed.

3-day guaranteed delivery

  • 3-Day Delivery Guarantee helps protect a merchant's reputation and parcels.
  • 3-Day Delivery Guarantee allows merchants to better meet customers’ delivery expectations.

The Details

  • Merchants currently using Pitney Bowes Expedited Service are eligible to enroll in the Delivery Guarantee program, pending partner participation.
  • For merchants wanting to opt-out, please email PBDClaims@pb.com.
  • Opting out will not affect merchant’s ability to ship or enjoy any of the other benefits of your Pitney Bowes Carrier Connect (Shipping API) account.
  • Full terms and conditions.

Easy Claims Process

  • If your package is delivered in greater than 3 days, you can simply request a refund for the cost of the shipping label.
  • Requesting a refund is simple. Simply complete the claims form and email to PBDClaims@pb.com with 14 days of shipment.
  • Approved claims will be refunded to your Pitney Bowes postage account within 60 days.



Pitney Bowes Delivery Guarantee Service Claims Frequently Asked Questions.

What shipments qualify?

Qualifying shipments include expedited mail classes, including but not limited to USPS expedited classes (for example, Priority Mail, Priority Mail Express, and First Class Package), and expedited classes as defined by other domestic carriers subcontracted by Pitney Bowes for this product. Please see the Delivery Guarantee section of our Terms and Conditions for full eligibility rules. Qualifying shipments may change from time to time, and you will be notified of any such change. 

How will I receive my money back?

Refunds are credited to your Pitney Bowes Postage Account.

How is 3-Day Delivery time calculated?

Delivery time is calculated from the time a parcel is accepted to the time it is delivered or delivery was first attempted. Weekends and federal holidays are excluded from the delivery time calculation. Some exclusions apply. Details are available in our terms and conditions.

Example - If a parcel is accepted on Monday and delivered on Thursday, then delivery time is 3 days.

How do I file a claim?

Simply complete and return a claim form to PBDClaims@pb.com.

How long does it take to receive my refund?

Refunds are processed within 60 days of receipt.

How long do I have to submit a claim?

14 days from when a Delivery Guarantee parcel is scanned and a carrier has taken possession of the parcel.

Are there any exceptions?

Some exceptions do apply. Delays related to circumstances outside our control, such as inclement weather, origins or destinations outside the contiguous United States, and shipments that do not comply with service restrictions and conditions are not eligible. Details are available in our terms and conditions.

What happens after I file a claim?

You’ll receive an acknowledgement of receipt of your claim within 24 hours. Then, we’ll investigate your claim, provide a written notice of determination, and refund approved claims to the shipper’s Pitney Bowes Postage account within 60 days.

How can I check the status of my claim?

Approved claims are reflected on your account as a credit to the original tracking number of delayed shipment. Alternatively, you can contact us at PBDClaims@pb.com with any claim related questions.