Pitney Bowes Designed Cross-Border solutions jumpstart Japan Crate’s international shipping journey while optimizing customer experience

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Unique Challenge

Needed a cross-border delivery solution that balanced speed and cost, and an agile logistics partner that could respond to ever-changing shipping conditions
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Our Designed Solution

Jumpstarted Japan Crate’s cross-border journey by quoting fully landed costs including duty and tax with product classification, while also supporting quality control standards by helping Japan Crate identify and prevent damaged goods from shipping to consumers
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Why Designed Works

Personal, consultative approach enables cost-savings and faster shipping times while ensuring Japan Crate’s unique priorities are understood and met, while also preserving the customer experience and ensuring brand protection

Japan Crate is a leading Japanese culture subscription box that shares the experience of Japan through monthly crates of candy, snacks, kawaii items, stationery, noodles, toys, and beauty products.

Japan Crate logo

Unique Challenge

Japan Crate is a Tokyo-based subscription service dedicated to sharing Japanese culture directly to customers’ doorsteps through curated monthly crates of candy, snacks and other unique items. As the business grew and shipping directly from Tokyo became prohibitively expensive, the company decided to start shipping from the US instead. The Japan Crate team knew they needed a logistics partner that could help them balance cost and speed while navigating the complex landscape of cross-border product classification and duty and tax quoting. The right partner also needed to be agile amid ever-changing shipping conditions.

"Pitney Bowes has proven itself to be a trusted and flexible partner in our cross-border journey. We value their consultative approach and appreciate that they show a personal interest in our growth and success.”
— Hank Rao, Japan Crate CEO

Our Designed Solution

Pitney Bowes leveraged its decades of international ecommerce logistics expertise to create a customized cross-border delivery solution that simplified the complexities of US-outbound shipping for Japan Crate. Our team removed uncertainty around duty and tax by providing comprehensive landed cost quotes using product classification for shipping across the world. When an intense summer heat wave jeopardized product quality and customer experience, Pitney Bowes partnered with Japan Crate to identify and prevent potentially damaged goods from shipping to consumers, providing valuable flexibility that larger carriers often cannot.

 

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“Ensuring a positive customer unboxing experience is essential for maintaining our brand integrity, and Pitney Bowes supported us with quality control in a way that other providers would not or could not.”
— Katsu Sakurai, Senior Operations Manager, Japan Crate
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Why Designed Works

Pitney Bowes Designed Cross-Border services deliver a personal, consultative approach, balancing cost and speed while ensuring Japan Crate’s unique needs are met. The two teams regularly collaborate to ensure Japan Crate’s subscription boxes continue to deliver its customers the best experience, month after month. The consistent collaboration allows Japan Crate to continue to grow with peace of mind that Pitney Bowes will continue to flex and grow with them as a long-term partner.

 

Learn more

Find out if your company is a candidate for Pitney Bowes Designed Cross-Border services – or other ecommerce logistics services.