Pitney Bowes Designed Cross-Border solutions jumpstart Japan Crate’s international shipping journey while optimizing customer experience
Japan Crate is a leading Japanese culture subscription box that shares the experience of Japan through monthly crates of candy, snacks, kawaii items, stationery, noodles, toys, and beauty products.
Unique Challenge
Japan Crate is a Tokyo-based subscription service dedicated to sharing Japanese culture directly to customers’ doorsteps through curated monthly crates of candy, snacks and other unique items. As the business grew and shipping directly from Tokyo became prohibitively expensive, the company decided to start shipping from the US instead. The Japan Crate team knew they needed a logistics partner that could help them balance cost and speed while navigating the complex landscape of cross-border product classification and duty and tax quoting. The right partner also needed to be agile amid ever-changing shipping conditions.
Our Designed Solution
Pitney Bowes leveraged its decades of international ecommerce logistics expertise to create a customized cross-border delivery solution that simplified the complexities of US-outbound shipping for Japan Crate. Our team removed uncertainty around duty and tax by providing comprehensive landed cost quotes using product classification for shipping across the world. When an intense summer heat wave jeopardized product quality and customer experience, Pitney Bowes partnered with Japan Crate to identify and prevent potentially damaged goods from shipping to consumers, providing valuable flexibility that larger carriers often cannot.
Why Designed Works
Pitney Bowes Designed Cross-Border services deliver a personal, consultative approach, balancing cost and speed while ensuring Japan Crate’s unique needs are met. The two teams regularly collaborate to ensure Japan Crate’s subscription boxes continue to deliver its customers the best experience, month after month. The consistent collaboration allows Japan Crate to continue to grow with peace of mind that Pitney Bowes will continue to flex and grow with them as a long-term partner.