Webinar | The Rise of Chatbots: The next evolution in Insurance CX
The Rise of Chatbots – The next evolution in Insurance CX
By 2020, 85% of all customer engagement will take place without the aid of a human – welcome to the world of bots. In an industry driven by customer loyalty, conversion rates and retention… a well-designed chatbot can create the meaningful impact and deliver the experiences that customers demand.
However poorly designed chatbots can mangle customer engagement and potentially cost you that customer.
In this session, Chris will share and demonstrate practical and surprising insights into creating smarter chatbot experiences designed specifically for the insurance industry.
- How to use chatbots to better service, retain and acquire policy holders and brokers
- Best practices in chatbot implementation and deployment – Speed, Ease and Affordability
- Analytics and Action – Moving beyond the “what”, understanding the “why” and responding with confidence