It all comes back to the experience

Monday, May 14


1:00 – 5:00 pm - Experiential Networking - Intentionally Designed

Careful attention is paid to creating an intimate atmosphere that blends structure and downtime, allowing for connecting, conversation, reflection and information sharing. Learn more.


7:00 – 10:00 pm - Welcome Celebration: “Be Engaged”

(R)Evolution is about connection and community, and the welcome reception kicks off our shared experience with a party that is exciting and visually stunning. Join us for an engaging, fun and high energy evening designed to delight, inspire and entertain.



Tuesday, May 15


7:30 – 8:20 am - Breakfast


8:30 – 9:15 am

Pitney Bowes Welcome

KEYNOTE: Lila Snyder, EVP & President, Commerce Services, Pitney Bowes - “It All Comes Back to the Experience.

SESSION: The Post-Purchase Experience - "Returns – Shipping – Fulfillment"


9:15 am – 12:15 pm

INDUSTRY KEYNOTE: “How Scale Drives Customer Loyalty”

SESSION: “Turning Returns into Returning Customers”

SESSION: “The Path to Fast and Free(er) Shipping”

SESSION: “Infusing the Brand into the Delivery Experience”



12:15 – 1:15 pm - Lunch in Solution Showcase


1:15 – 2:30 pm

SESSION: “Robots and Realism: Striking the Right Balance Between Fulfillment Speed and Flexibility”

SESSION: “Fulfilling Digital Expectations on a Growing, Global Scale”


2:30 – 3:30 pm - Networking and 5-in-10 Learning Sessions

5 Facts in 10 Minutes

  • “5 Ecommerce Processes Being Commoditized”
  • “5 Surprises Under the Cross-Border Tree This Past Holiday Season”
  • “5 Things Large Merchants Can Learn From Small Merchants”
  • “5 Facts Every Merchant Should Know About the Canadian Market”


3:40 – 4:40 pm - FEATURED KEYNOTE SPEAKER: "Retail Lessons from a Dragon" Kevin O’Leary


6:00 – 9:00 pm - (R)Evolution REconnect Customer Appreciation Celebration: “Havana Nights"

After a day of topical discussions and swaying palm trees, the serene setting of the Ritz-Carlton DaVinci lawn provides the perfect backdrop for Havana Nights. The Cuban influenced details are meant to excite, inspire and create the optimum mix for networking and meaningful interactions.



Wednesday, May 16


7:30 – 8:20 am - Breakfast


8:30 – 10:00 am

PANEL DISCUSSION: “From the POV of Cross-Border Consumers”

SESSION: “Pay It Forward: Emerging Trends in the Payment Space – Bitcoin and Beyond”

SESSION: “Checkouts and the Power of Persuasion: Converting When it Counts”               


10:20 – 11:00 am

 BREAKOUT SESSIONS: PB Solution Roadmap Updates

  • “Complete Cross-Border”
  • “Complete Shipping API”
  • “Complete Fulfillment, Delivery and Returns”


11:10 am – 12:15 pm

SESSION: “The Many Shades of Digital Transformation”                    

SESSION: “Global Retailer Perspectives: the Impacts of Brexit, the GDPR and Australian Policy Changes”



12:15 – 1:15 pm - Lunch


1:15 – 4:40 pm

INDUSTRY KEYNOTE: “What Online Retailers Can Learn From Amazon’s Stores”

SESSION: “Localize and Influence: Cross-Border Consumer Marketing Insights”

SESSION: “Curating a Fuller Picture of the Shopper”