Location Intelligence | Pitney Bowes

Glen Eira City Council

Asset management solution helps Glen Eira City Council enhance efficiency and service to the community.

Client profile

A local government authority in Victoria, Australia

Manages a variety of community services, including rubbish collection, building permits and approvals, roads, drainage, parks and libraries

Encompasses an area of 39 square kilometres and has an estimated population of 149,000

Business goals

Efficiently convey information to staff.

Maintain infrastructure throughout the council.

Stay within tight budget.


Improved customer service and accountability with less paperwork for staff

Greater data integrity across departments with central asset register

Reduced liability: 100% score on insurance audits

More efficient procurement through integration with finance system

Technology used

Confirm® Enterprise Asset Management System

The smart, cost-effective way to manage your public infrastructure assets.

Learn more


Government agencies around the world are responsible for providing a multitude of services to their communities. This includes the management of everything from repairing a roadway to collecting rubbish in a park. Glen Eira City Council is no exception. The council required a solution that would help it make informed decisions about critical public infrastructure assets, while also maintaining a tight budget. Working with Pitney Bowes, the council implemented the Confirm® and ConfirmConnect® solutions to manage its asset portfolio, increase operational efficiency and improve service to the community.

Business challenge

“We have dramatically improved efficiency and accountability across the whole council, including what we do and how we do it.” Colleen Capp
Asset Management System Administrator

Without an efficient solution to manage its assets, the council struggled with conveying information to staff and maintaining infrastructure throughout the council. Its responsiveness fell short of the community’s expectations. Like many local authorities, the council faced increasing pressure to respond efficiently to customer requests and ongoing budget constraints. The council recognised that it needed to improve its efficiency and cost savings by adopting a more dynamic approach to live in-field asset maintenance. Implementing an enterprise asset management solution that interfaced with other corporate systems would enable the council to solve these issues along with a variety of others, such as communication to staff; allocation of resources and ability to manage jobs; accountability among contractors; risk management; and service to the community.


“The interface from Confirm to Council’s financial management information system is a seamless process. Monthly postings include accounting entries such as depreciation, additions, disposals and revaluations without manual intervention. This results in accurate recording of financial data.” John Vastianos
Chief Financial Officer

The council turned to Pitney Bowes for its Confirm enterprise asset management and ConfirmConnect mobile asset management solutions. Confirm software provides government bodies with the insight to make informed decisions on repair, maintenance and investment for critical public infrastructure assets.

Using mobile technology, ConfirmConnect enables a real-time, two-way flow of information between asset operations and the field workforce. Users can manage inspections, surveys and work crew activities on-site. The solution allows staff to view live task lists; update asset locations, conditions and attributes; and complete maintenance activities and inspections. Additionally, ConfirmConnect enables inspectors, surveyors and work crews to spend more time in the community completing critical jobs. They can utilize scarce resources efficiently, and maintain accountability at all levels.


Improved record keeping and live updates to assets have enabled the council to successfully manage risks and lower liability costs. “For the last three years, we’ve achieved 100 percent on our insurance audits. Previously, we didn’t have that information,” says Asset Management System Administrator Colleen Capp. The council has also tightened its procurement process for maintenance works undertaken by contractors: By implementing an interface between the Confirm application and the council’s finance system, each work order raised in Confirm automatically creates a purchase order in the finance system. There are also interfaces to the customer request management and GIS systems.

“One of the biggest benefits of the Confirm solution is the sharing of information between departments,” explains Capp. “The asset register is used as the basis for recording all operational activities and is the repository of the council’s fixed assets. Finance uses this system to get what they need in relation to asset accounting. Before Confirm, there were spreadsheets and lists. Finance had its own lists, while other areas had their lists. There was no central core register.”

The council also utilises the ConfirmConnect mobile asset management solution to respond to customer requests and to record asset inspections and maintenance activities while in the field. Not only does this improve the timeliness of updates, but it also increases efficiency among users, including a reduction in paperwork and elimination of duplicate entries. The council performs work more quickly, providing better service to the community.

“Before implementing the Confirm solution, we were not operating as efficiently as we could have been. We have dramatically improved efficiency and accountability across the whole council, including what we do and how we do it,” says Capp.