Location Intelligence | Pitney Bowes

How smart is your city?

Converging the IoT and Infrastructure Management Systems to create a more intelligent public sector

By Aiden Mitchell, VP Global IoT, Arrow Electronics & Shannon McWilliams, VP Global Software Alliances, Pitney Bowes

It seems like everyone these days is trying to be smarter—smarter about what they do, when they do it, and how they do it. Many of us probably own a smart phone or a smart watch because these devices help keep us on track for things we need to do—take 250 more steps this hour, pick up dry cleaning on the way home, or pay the mortgage.

Many of us also likely work for an organization that uses smart technologies to better understand a customer and offer a best next action, assess employee engagement, or predict production outages resulting from faulty machines. Just as we do in our personal lives, professionals rely on technology to more efficiently manage our work life.

We live in a world where efficiency is king, regardless of who you are, what industry you work in, or what organization you work for. Cities are no different. From Denver to Dublin, and Santa Cruz to Singapore, cities across the world are implementing smart technologies and devices to facilitate public operations and serve the needs of citizens.

To help with this, cities are now using connected devices, such as sensors, to collect data about a specific area—anything from lighting to traffic flow, crime rate to construction, and more. With this data, the goal is to then process and analyze it to uncover insight that can be used to improve a city’s infrastructure.

For example, if crime rates are high in one area, data may reveal reduced lighting, and the city can install new lights or replace the bulbs in those with outages. Or if traffic is backing up along one street, data could alert police to an accident our road hazard so that it can quickly be removed. Or if new building construction requires a road to be blocked for a period of time, authorities can work to re-route traffic during rush hour.

It’s easy to see how data can help a city operate more efficiently, but many cities deploying connected devices often don’t have in place management systems that can actually interpret the data that’s coming in and issue automatic work orders to the right departments. We see it happen every day with clients who struggle to close the gap between data and real business insight.

That’s why we decided that together, Pitney Bowes and Arrow Electronic have an opportunity to offer city officials the ability to not only capture data through IoT-enabled sensors, but to process and act upon that data through an infrastructure management system that directly communicates with the sensors. Earlier today we announced a new agreement to integrate Arrow Connect and Confirm Intelligent Infrastructure Management to quickly, efficiently and securely process and analyze IoT-generated data captured through Arrow’s broad array of infrastructure sensors.

Now cities can take full advantage of their sensor data and receive real time alerts and issue work orders automatically to streamline the resolution of any problems with critical infrastructure assets. Simply put, we’re helping cities to become more efficient and smarter.

Cities have a unique opportunity to leverage connected data in a number of ways that benefit both infrastructure and citizens, but need the right management technology and business partners to succeed. We’re looking forward to helping cities embark on a transformative journey that will help create a smarter world for all of us to live and work within.

Learn more about Confirm, the Intelligent Infrastructure Manangement solution from Pitney Bowes.