Every day we are guided by our CX principles

Bill Borrelle on Earning and Building Trust
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As we complete our transformation into shipping and ecommerce logistics, earning and building trust with our clients is key to our success, and to theirs. Learn how to become a trusted partner today.

Jason Dies on Exceeding Expectations
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Companies are awash in client data, but it’s not enough. Real client delight comes when you pair data with humanity. See how we listen, respond and deliver to delight our clients on CX Day and every day.

Christoph Stehmann on Showing Value Early and Constantly
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If you don’t deliver value to clients on their terms, you’ll go extinct. It’s really that simple. The good news is, any organization can show value early and often to clients. Learn how today.
Industry recognition

Pitney Bowes has been recognized by J.D. Power for providing “An Outstanding Customer Service Experience” for its Technology Service & Support Program.

The illumi Awards recognizes brands who have achieved extraordinary success using human insights to deliver world-class customer experiences.

Confirmit, the leading global solutions provider for Customer Experience, Voice of the Employee, and Market Research today announced the results of the 2020 Confirmit ACE (Achievement in Customer Excellence) Awards.
J.D. Power 2021 Certified Technology Service & Support Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for Technology Service and Support operations. For more information, visit www.jdpower.com or www.tsia.com.