Centering the client on Global CX Day – and every day

Marc Lautenbach

Marc Lautenbach

For me, and the rest of Pitney Bowes, our North Star remains our clients. What a global CX Day does allow is an opportunity to thank our clients and our teams for making the last 100 years possible.

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Hear from our Leaders
Jason Dies
Jason Dies
October 6 is CX Day. Maybe not something that you have marked on your calendar, but worth reflecting on why businesses are in business.
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Debbie Pfeiffer
Debbie Pfeiffer
NPS is a simple, but powerful measure of client satisfaction. […] How your clients feel about you and the level of service you provide is directly translated into a simple number.
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Gregg S. Zegras
Gregg S. Zegras
It’s fitting for the retail and ecommerce industry that CX Day falls on the first Tuesday in October. October begins the annual peak holiday shopping and shipping season.
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Christoph Stehmann
Christoph Stehmann
Client experience is something that you can’t fool around with, you simply must be on it. My thoughts about how we can meet or exceed client expectations today.
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Words from our clients
“All departments that I deal with are very polite and easy to work with.”
US Client
“I always get great customer service when needed. Keep on offering great service.”
Canada Client
“Pitney Bowes customer service has improved 150%.”
US Client
“If I ever have any problems with our franking machine, the Pitney Bowes support team always help me out.”
New Zealand Client
“Keep up the good work during these difficult times. I know Pitney Bowes continues to improve their customer services efforts, and we appreciate.”
US Client
Recognition of client
jd-power-award logo
J.D. Power recognizes Pitney Bowes for providing "An Outstanding Customer Service Experience" for Assisted Technical Support
IDA design awards gold winner logo
IDA design awards bronze winner logo