Every day we are guided by our CX principles

Bill Borrelle
Bill Borrelle on Earning and Building Trust
As we complete our transformation into shipping and ecommerce logistics, earning and building trust with our clients is key to our success, and to theirs. Learn how to become a trusted partner today.
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Jason Dies
Jason Dies on Exceeding Expectations
Companies are awash in client data, but it’s not enough. Real client delight comes when you pair data with humanity. See how we listen, respond and deliver to delight our clients on CX Day and every day.
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Christoph Stehmann
Christoph Stehmann on Showing Value Early and Constantly
If you don’t deliver value to clients on their terms, you’ll go extinct. It’s really that simple. The good news is, any organization can show value early and often to clients. Learn how today.
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Words from our clients
“All departments that I deal with are very polite and easy to work with.”
US Client
“I always get great customer service when needed. Keep on offering great service.”
Canada Client
“Pitney Bowes customer service has improved 150%.”
US Client
“If I ever have any problems with our franking machine, the Pitney Bowes support team always help me out.”
New Zealand Client
“Keep up the good work during these difficult times. I know Pitney Bowes continues to improve their customer services efforts, and we appreciate.”
US Client
Industry recognition
jd-power-award logo
Pitney Bowes has been recognized by J.D. Power for providing “An Outstanding Customer Service Experience” for its Technology Service & Support Program.
IDA design awards gold winner logo
The illumi Awards recognizes brands who have achieved extraordinary success using human insights to deliver world-class customer experiences.
Award Confirmit
Confirmit, the leading global solutions provider for Customer Experience, Voice of the Employee, and Market Research today announced the results of the 2020 Confirmit ACE (Achievement in Customer Excellence) Awards.

J.D. Power 2021 Certified Technology Service & Support Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for Technology Service and Support operations. For more information, visit www.jdpower.com or www.tsia.com.