CX Day: A Fitting Start to the Peak Holiday Shopping and
It’s fitting for the retail and ecommerce industry that CX Day falls on the first Tuesday in October. October begins the annual peak holiday shopping and shipping season. It’s the most important time of year for retailers, marketplaces, ecommerce merchants and the technology and logistics companies that serve them.
The Pitney Bowes Global Ecommerce business serves hundreds of ecommerce brands, retailers, and marketplaces, and our technology and services also touch the millions of sellers who use our clients’ platforms. Each of these brands has a unique identity and customer base. We know that delivering a great client experience for them is part and parcel with helping them provide the Best Order eXperience for their shoppers.
That’s why Pitney Bowes is maniacally focused on our clients and their brands, which necessitates that we also be maniacally focused on our clients’ customers.
Clients appreciate our solutions because we put their brand front and center with consumers. Ultimately, we aim to be the easiest partner to work with and pride ourselves on transparency and accountability. That’s why our pricing is simple and predictable. That’s why we care so deeply about our clients’ customers and the integrity of their brands.
On this CX Day, I want to thank all of our clients for their partnership and for the opportunity to keep earning their business, as we work together to serve the needs of their customers. I also want to thank all of the dedicated people on the Pitney Bowes CX teams globally for putting our clients first, truly being partners to the brands we serve, and always “doing the right thing the right way.”
Gregg S. Zegras, Executive Vice President and President, Global Ecommerce Pitney Bowes