Shipping and Mailing | Pitney Bowes

Upgrading production technology to full color creates a competitive edge for Change Healthcare.

The healthcare solution provider can now anticipate and exceed client needs with new technology from Pitney Bowes.

Client profile

Leading provider of revenue and payment cycle management solutions

Connects payers, providers and patients across the U.S. healthcare system

Headquarters in Nashville, Tennessee, with locations across the U.S.

Business Goals

Improve services to maintain status as industry leader

Offer accurate, HIPAA-compliant information quickly and efficiently

Boost performance and reduce costs


Reduced costs and storage space by eliminating over 1,500 preprinted forms

Streamlined workflow to gain a 15 percent increase in operational efficiency

Lowered postage costs by printing jobs in zip code order

Technology Used

IntelliJet print solutions

Use digital color inkjet production printing systems like IntelliJet to print high-volume targeted mail for multi-channel engagement.

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Mailstream Productivity Series

Reliability meets flexibility with this high-performance inserting solution. Process a broad range of jobs with increased speed and efficiency to help grow your business.

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FlowMaster RS Flex inserting system

Meet SLAs faster with this high-speed, one-operator inserting system that automates manual tasks and can process letters and flats on the same platform.

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“Independent of page complexity, our Pitney Bowes IntelliJet Printing System consistently operates at 400 feet per minute with a 30” wide format and industry-leading color quality.” Jon Eaton,
Director of Manufacturing,
Change Healthcare

Change Healthcare is a leading provider of revenue and payment cycle management and clinical information exchange solutions, connecting payers, providers and patients in the U.S. healthcare system. The company’s product and service offerings integrate and automate key business and administrative functions of payer and provider customers throughout the patient encounter.

Through the use of Change Healthcare’s comprehensive suite of products and services, organizations can improve efficiency, reduce costs, increase cash flow and more efficiently manage the complex revenue and payment cycle and clinical information exchange processes.

Business Need

Managing billing to insurance and third-party payers is a critical function within the healthcare revenue cycle. Patients want accurate, easily understood information; providers need fast, efficient systems that also meet HIPAA privacy requirements. By connecting information intelligently and making key administrative processes easier, Change Healthcare attempts to simplify the business of healthcare for everyone. However, the company knows it needs to continually improve services in order to maintain its status as industry leader.


To maintain its competitive edge and gain efficiencies, Change Healthcare implemented the IntelliJet Printing System from Pitney Bowes for advanced, full-color statement printing technology. “This involved efforts between many departments within Change Healthcare and Pitney Bowes working together on everything from application migration to inventory management to facilities changes,” explains Jon Eaton, Director of Manufacturing.

In preparation for moving to digital color print, Pitney Bowes helped Change Healthcare migrate more than 1,500 applications from using pre-printed forms to printing full variable data on plain white roll-fed paper. This meant Change Healthcare could eliminate its inventory of up to 85 million cut-sheets.

With this White Paper Factory™ solution, Change Healthcare is now able to produce high-quality color statements for clients while at the same time realizing a dramatic cost savings for the print and mail operation. As a result of having shifted workflow from cut-sheet to roll-fed, the company has increased operational efficiency by 15 percent and can now assemble as many as 185,000 documents per inserter in a single shift. Production Intelligence software allows Change Healthcare to optimize workflow while gaining a real-time, end-to-end view of the entire process, right down to the integrity of each mail piece.


“As a result of moving to digital color print, we’ve been able to enter markets we couldn’t even contemplate before, growing our business while managing costs and giving clients their best service ever.” Jon Eaton,
Director of Manufacturing,
Change Healthcare
  • Reduced cost and storage space of millions of sheets of paper, by eliminating the need to order, store and manage over 1,500 different preprinted forms
  • Streamlined workflow to gain a 15 percent increase in operational efficiency
  • Improved accuracy with end-to-end tracking of each statement page
  • Lowered postage costs by printing jobs in zip code order for presort postage discounts from the USPS

For Change Healthcare’s customers, this means:

  • Increased level of statement and mail piece quality and integrity
  • Enhanced ability to add timely, relevant messages, engage customers with greater personalization and highlight important information in color
  • Unrivaled service with the ability to complete over 90 percent of jobs within 24 hours or less
  • Reduced cost associated with storing and destroying unused preprinted materials that are out of date.