FedoPress merges two print workflows into a single, highly accurate digital operation

Shipping and Mailing | Pitney Bowes

FedoPress merges two print workflows into a single, highly accurate digital operation

FedoPress achieves cost savings with new print-on-demand workflow

Client profile

FedoPress is the document service facility of the Federal Public Service of Finance, Belgium

The FedoPress facility designs and prints Belgium’s tax documentation and other essential government department communications — approximately 30 million letters per year

Business Goals

Migrating offset printed output to high-quality digital print

A unified and flexible workflow to drive cost-savings

Make better use of building capacity


Cost savings

Higher flexibility and efficiency

Eliminated base stationery, saving money and freeing valuable office space

Real-time sight and control of the entire document processing workflow

Technology used

IntelliJet print solutions

Use digital color inkjet production printing systems like IntelliJet to print high-volume targeted mail for multi-channel engagement.

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Mailstream Productivity Series

Reliability meets flexibility with this high-performance inserting solution. Process a broad range of jobs with increased speed and efficiency to help grow your business.

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“We have achieved all of our aims to date with the help of Pitney Bowes. We have top-quality, expert people working on our project.” Frederic Swierkowski,
Project Leader

Situated near the centre of Brussels, FedoPress — the document service facility of the Federal Public Service of Finance — is responsible for the print and production of Belgium’s tax documentation and other essential government department communications.

Like any government body, FedoPress is challenged with providing best quality for best value. The team recognised substantial opportunities for greater efficiency, particularly in terms of migrating a proportion of its offset printed output to a digital platform and merging offset and digital work into one standardised workflow.


Business Needs

The FedoPress document production site was a distinct two-workflow operation. The ground floor of the building was dedicated to high volume offset production, with the third floor housing a digital platform.

‘Our objectives were straightforward’, says Frederic Swierkowski, Project Leader. ‘We saw huge value in migrating work that ran through the offset platform to high-quality digital print. We wanted a more unified and flexible operation, one that would drive cost-savings and make better use of our building capacity. Quality and efficiency were key.’



Working hand-in-hand with Frederic’s team, Pitney Bowes completely redesigned the FedoPress workflow. A total of fifteen machines were removed and replaced with a handful of the very latest production print and mail systems. Two IntelliJet 20 Printing Systems were introduced, along with three Pitney Bowes Mailstream Productivity Series Inserters equipped with the Print+ Messenger Colour Inkjet System that delivers dynamic full-colour envelope printing. Two HP Indigo presses are also integrated into the overall workflow.

Powering this technology is a suite of Pitney Bowes software. File-based processing combines with workflow and job-management software to manage the transactional output. Pitney Bowes was also challenged to build the software bridge that connects with the Heidelberg PriNect graphical control system to provide a single, comprehensive overview of the environment.

Today, FedoPress conducts all print and production from just one floor. The team’s original aim was to migrate around 25 percent of its offset production to digital. Pitney Bowes enabled FedoPress to far exceed this original goal, and two IntelliJet 20 Printing Systems now handle approximately 75 percent of the work previously produced on offset presses.

‘We knew that we could achieve major efficiencies through eliminating pre-printed base stationery and through having the flexibility to print any job on demand’, states Frederic. ‘Belgium is a country with three native languages — Flemish, French and German — so we were often having to print and store the same base document in three different languages’.

Now, FedoPress prints variable data on plain white roll-fed paper, with the flexibility to print multi-language versions of documents in one run — or even multi-language versions of several documents. Sophisticated job-management software effectively ‘un-mingles’ or separates each individual mail piece so that FedoPress’s operators can track the right document to the right envelope every time. The primary use of Print+ Messenger is to enable imprinting of different language SPFF logos on blank envelopes, maximising postal efficiencies by eliminating application streaming by citizen language preference.


"We conducted a very thorough testing of the IntelliJet 20 printer and were impressed not only with the print quality but also with the reliability of the system." Frederic Swierkowski,
Project Leader

The White Paper Factory is saving FedoPress around 0,20€ per mail piece. Sophisticated print-on-demand has eliminated the need to print and store base stationery, saving money and freeing valuable office space. FedoPress operators now have real-time sight and control of the entire document processing workflow. FedoPress is positioning as a shared service centre of excellence and is looking to attract additional work from other government ministries.