Shipping and Mailing | Pitney Bowes

15 Tips to Ship Smarter 

Start shipping smarter today with these quick tips.

Don’t ship all your eggs in one carrier’s basket.


Diversify and save.

  • Your requirements vary between shipment and so should your carrier and service.

  • Change your carrier and service mix as business needs change.

  • The right selection can save you up to 75% with multi-carrier shipping technology like the SendPro Family of solutions..

Cut your shipping costs down to size.

wooden ruler  

Every inch counts.

  • In addition to charging for weight and distance, carriers often include Dimensional Rating (DIM) charges based on the height, width and length of the package (regardless of contents).

  • DIM rates add up and can make or break your shipping budget so proper packaging pays.

Establish the best shipping rates available.


It pays to make sure.

  • National carrier rates and surcharges have been steadily increasing each year.

  • Be sure to reevaluate the terms of your negotiated carrier rate agreements annually.

#04: Train your staff and see the savings.

hands together in a circle  

A little training can save a lot.

  • Train anyone who ships in your company to make the most cost-effective shipping decisions possible.

  • Set your own business rules to help you and your team stay on course.

#05: Don’t rule out the USPS.

magnifying glass on a keyboard  

You can discover deeper savings with the USPS.

  • Ship with the USPS in zones 1-4 to avoid dimensional (DIM) rating fees.

  • Depending on the service, shipping with the USPS may also eliminate address correction fees, delivery area surcharges, fuel surcharges and more.

  • See additional USPS savings through multi-carrier shipping technology – up to 40%.

#06: Don’t be afraid to use your own package.

stacked cardboard boxes  

Extra costs may be part of the package.

  • Be sure to compare the shipping cost of your carrier’s supplied flat-rate package versus your own generic package.

  • Sometimes carrier packaging is MORE expensive.

  • Costs may vary based on package size, weight and distance traveled.

#07: Take a digital approach to Certified Mail® and save.

lines of code  

Rely on electronic return receipt (eRR) to:

  • Save $1.20 on every piece of certified mail.

  • Cut down on staff time.

  • Eliminate the headaches of manual processing.

#08: Avoid guesstimating package weight and dimensions.

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The extra dollars and cents add up.

  • Estimating weight and size can be costly.

  • Be sure your dimensions are accurate.

  • Always weigh your packages.

#09: Establish clear shipping charge-back policies.


Manage customers’ shipping as if it were your own.

  • Making smart shipping decisions on behalf of your customers helps to build loyalty and trust.

  • Point-to-point rate shop to identify the most cost-effective shipping options for your customers.

  • Let your customers know that you’re going the extra mile to protect their interests.

#10: Make sure your carriers are carrying their weight.


Track carrier performance and adjust business rules accordingly.

  • Evaluate a consolidated view of transactions to keep tabs on carrier performance.

  • Adjust your business rules accordingly.

  • Leverage your analysis to secure the best rates and terms possible during your annual carrier rate negotiations.

#11: Protect your packages in transit.

fragile sticker on a package  

For package protection, the secret’s in the seams.

  • Properly taping a box can help protect it in transit.

  • The “H” method of taping adds strength to the box.

  • Secure all the seams of your package, including the center seam and the edge seams.

#12: Know the customs process.

a form on a tablet  

Be informed about forms.

  • If you're shipping outside of the US, you must include the proper customs forms.

  • These forms tell customs officers what’s in the package, how much it costs and whether it was a gift or a purchase.

  • Simplify international shipping with software to automatically generate a 2976 form and electronically filing it with the USPS.

#13: Save yourself a trip to ship.

boxes in a shopping cart  

Let the carrier do the heavy lifting.

  • It may not make sense to bring packages to your chosen carrier location every time you need to ship something.

  • Most carriers, for a small fee, offer a package pick-up option.

  • Be sure to discuss this option with your carriers and factor it in when you negotiate your annual rates.

#14: When a package has value, insurance does too.

definition of valuable  

Losing a valuable package doesn’t have to be expensive.

  • If you’re shipping a package of high value, insurance and tracking provide peace of mind.

  • Some shipping services build insurance into the price, which is an important consideration when comparing rates.

#15: Labels have their place.

handle with care sticker  

Give your package labels top priority.

  • Place all shipment labels (as well as “Fragile” or “Handle with Care” labels on packages requiring special handling) on the top surface of your boxes.

  • This will make it easier for carriers to keep your shipments in an upright position as much as possible during transit.

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