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The shippers’ race to a great tracking experience

We reveal shippers’ opportunities to get more mileage out of order tracking with simple—and often free—upgrades

Consumers’ top tracking priorities

We uncover how retailers can differentiate their tracking experience by asking consumers which features they value most

America’s next top shipping headache

We uncover online retailers’ top delivery, tracking, and returns challenges

Peering into Santa’s shopping list

We preview consumers’ online holiday shopping plans, free shipping expectations, and top product categories