Cross-Border Retail

Market to more customers in more countries with less effort


As a full stack end-to-end solution this service is designed to help retailers enter new global markets by localizing their domestic website for 200+ countries and providing best in class country-specific logistics services to better serve international consumers.



 

Reach new customers, enter new global markets and increase your revenue

Our Cross-Border offering is a comprehensive solution, with built-in capabilities and services for marketing, localization, compliance, payments/fraud management, logistics, customer care, technical integration and ongoing global storefront operations.

Pitney Bowes has the experience of partnering with leading brands and retailers, resulting in the lowest possible risk and complexity in operating cross-border ecommerce storefronts.

 

Service features include:

Demand Generation Tools - From consumer research to localized marketing campaigns, tap into our growing database of cross-border shoppers and participate in our marketing programs that utilize in-country channels like social, search and partnerships to drive incremental sales and brand exposure.

Website Localization - Our proprietary technology localizes your domestic site in 220 countries for consumer conversion optimization. Translation, currency and country-specific promotions and product pricing are a breeze. There’s no need to incur incremental costs to build & maintain in-country sites or invest in infrastructure for inventory management.

Landed Costs & Compliance - By selecting our Delivered Duty Paid or “DDP” option, you’ll provide cost clarity to your customers by presenting guaranteed duties and taxes before check-out with no COD surprises upon delivery. We rate and calculate your product catalog, restricting where applicable, while handling all compliance-related functions.

Payments & Risk - We offer a vast selection of global and in-market payment options, and serve as the exporter of record and principal party in interest. And as the “Merchant of Record” (MOR) we handle all payment processing and fraud management, insulating our clients from bad debt and chargebacks.

Logistics Management - The shipping and package delivery experience is an extension of your brand. After your parcels are prepared for international delivery at one of our domestic processing hubs, they are handed off to best-in-class carriers within our global network. We help eliminate consumer concerns around complexity and costs associated with returns by managing and verifying returned goods at key shipping hubs around the world. We also offer parcel protection and provide tools for easy package tracking.

Customer Care - Empower your customer service reps to provide the highest level of support with our Consulate tool, a robust, web-based customer service application to answer order-related and tracking questions from your international customers. Our 24/7 call centers cover 15 languages are available to help more difficult issues when they arise.

Support You Can Count On - Our dedicated client engagement team is at-the-ready to provide the support you need for business performance, reporting, promotion development and analysis, consumer inquiries, returns management and more. With a growing client list of over 300 retailers, Pitney Bowes has the experience and expertise you need to successfully go global.

 

 

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