Turn Returns into Returning Customers

Returns are a critical part of the post-purchase experience, and today's savvy consumers demand speed, reliability and convenience like never before.

Leading brands rely on us to make returns faster and more convenient for their customers, and more efficient for them.

Our Returns service is a suite of returns management capabilities that empower retailers to exceed customer expectations. Our patented SmartLabel technology enables faster processing and advance planning for merchants and is the #1 choice in postal-based returns.

We leverage our USPS-integrated delivery network, proprietary returns zip code, and national network of processing centers to pick-up and process returns faster.

Service features include:

Visibility & efficiency  - advanced visibility into returns coming back improves labor planning.

Brand reinforcement - customer updates and tracking sites reinforce your brand, not your carrier’s.

Accelerate return-to-stock  - streamlined process allows you to put items back into active inventory faster.

Focus on Sales - smartLabel technology also frees you from processing and dispositioning returns.


Learn how Jesse Carstens Sr. Mgr eComm Operations & Technology at Deckers Brands was able to use the Pitney Bowes Returns services step up their returns process to meet the expectations of their clients.

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Success stories and insights