Turn Returns into Returning Customers

The Returns service from Pitney Bowes is a suite of returns management solutions that empower retailers to exceed those expectations—and accomplish much more.

We leverage our USPS-integrated delivery network, proprietary returns zip code, and national network of processing centers to pickup and process returns faster. Our SmartLabel technology enables faster processing and advance planning for merchants.

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Leading brands rely on us to make returns faster and more convenient for their customers, and more efficient for them.

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Visibility & Efficiency

Advance visibility into returns coming back improves labor planning.


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Brand reinforcement

Customer updates and tracking sites reinforce your brand, not your carrier’s.


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Accelerate return-to-stock

Streamlined process allows you to put items back into active inventory faster.


Focus on Sales

SmartLabel technology also frees you from processing and dispositioning returns.


We have the #1 PRS returns solution in the US, with 60% share of the market.

What our service offers


Returns are a critical part of the post-purchase experience, and today’s savvy consumers demand speed, reliability and convenience like never before. Our Returns services is a suite of returns management solutions that empower retailers to exceed those expectations—and accomplish much more.

Customized around your brand, this service opens up new opportunities for customer engagement to help you build meaningful, long-term relationships. At the same time, these solutions help you realize new efficiencies and cost savings. Our enhanced SmartLabel technology offers even more advantages for retailers and consumers alike.

Our patented SmartLabel technology, is the #1 choice in postal-based returns.  Our returns capabilities also integrate seamlessly with our delivery and fulfillment solutions to both enhance your operations and make the post-purchase experience a winning differentiator.



Value you can offer your customers


Convenient & Easy

Hassle-free returns with pre-printed labels and convenient shipping options.

Peace of Mind

Tracking visibility increases confidence and reduces inbound call volumes.

Accelerate Credits

Drive customer satisfaction and repeat purchases.