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Removing funds from your SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

Once you remove funds from your device the device is taken out of service. You will no longer be able to print postage on envelopes.
Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (2H00, 8H00, 9H00)

Important: Once you take your device out of service you will no longer be able to print postage on envelopes. The withdraw device button is disabled (greyed out) if the ink cartridge is not present. If the ink cartridge is not present, install it before taking the device out of service.

  1. Tap Settings.
    Settings button
  2. Tap Withdraw device.
  3. Enter code 6184.
  4. Tap Withdraw Device.

Before returning your device please remove the ink cartridge:

  1. Tap Settings.
    Settings button
  2. Tap Envelope Printer Maintenance.
  3. Tap Install Ink.
  4. Open the top cover.
  5. Open the ink door and remove the ink cartridge.
    Ink cartridge installation label
  6. Close the ink door and close the top cover.

Follow the instructions in your return kit to properly package and return your device.

If you need to remove funds from your shipping account, please chat with us.

Important: If your device is inoperable or you are unable to withdraw or transfer your funds back to their original funding source, please chat with us.

UPDATED: September 28, 2023