Removing funds from your SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

Once you remove funds from your meter the meter is taken out of service. You will no longer be able to print postage on envelopes.
Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (2H00, 8H00, 9H00)

Important: Once you take your meter out of service you will no longer be able to print postage on envelopes. The withdraw device button is disabled (greyed out) if the ink cartridge is not present. If the ink cartridge is not present, install it before taking the meter out of service.

  1. Tap Settings.
    Settings button
  2. Tap Withdraw device.
  3. Enter code 6184.
  4. Tap Withdraw Device.

Before returning your meter please remove the ink cartridge:

  1. Tap Settings.
    Settings button
  2. Tap Envelope Printer Maintenance.
  3. Tap Install Ink.
  4. Open the top cover.
  5. Open the ink door and remove the ink cartridge.
    Ink cartridge installation label
  6. Close the ink door and close the top cover.

Follow the instructions in your return kit to properly package and return your postage meter.

If you need to remove funds from your shipping account, please call Pitney Bowes support at 1-877-822-0996.

UPDATED: October 10, 2022