"Gateway Address Not Set" message using a Communication Device on the mailstation series

Learn how to resolve the "Gateway Address Not Set" message when using a Communication Device on your mailstation or mailstation2.
Products affected: mailstation™, mailstation2™
Your meter displays the error message Gateway address not set and you have a Communication Device.
Communication Device

Try your Communication Device troubleshooting solutions in this order:
  1. Restart your meter and your Communication Device
  2. Try in-depth troubleshooting techniques
  3. Try a different connection method

Solution 1: Restart your meter and your Communication Device
  1. Unplug your meter's power cord.
  2. Unplug the power cord from your Communication Device.
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  1. Wait one full minute.
  2. Plug the power cord into your Communication Device.
  3. Plug your meter’s power cord back in, ensuring that it plugs directly into a wall outlet.
If your issue is not resolved, go to Solution 2.

Solution 2: Try in-depth troubleshooting techniques If your issue is not resolved, go to Solution 3.

Solution 3: Try a different connection method

Upgrade to a SmartLink™ device to connect your meter to your LAN (Local Area Network) using an ethernet cable or WiFi.  A Smartlink device enables you to add postage and perform data uploads with speed and ease, as well as access postage rates and software updates automatically, by providing a digital connection to Pitney Bowes. Use the Contact Us options below if you need further assistance. Have your model and serial number ready.

UPDATED: October 29, 2021