"Gateway Address Not Set" message using a Communication Device on the mailstation series

Your meter displays the error message Gateway address not set and you have a Communication Device.
 
Try your Communication Device troubleshooting solutions in this order:

1. Restart your meter and your Communication Device
2. Try in-depth troubleshooting techniques
3. Try a different connection method

Solution 1: Restart your meter and your Communication Device

1. Unplug your meter's power cord.
2. Unplug the power cord from your Communication Device.

3. Wait one full minute.
4. Plug the power cord into your Communication Device.
5. Plug your meter’s power cord back in, ensuring that it is plugged directly into a wall outlet.

If your issue is not resolved, go to Solution 2.

Solution 2: Try in-depth troubleshooting techniques

• See Troubleshooting the Communication Device on the mailstation series
  • Reset your Communication Device to factory settings
  • Reconfigure your Communication Device

If your issue is not resolved, go to Solution 3.

Solution 3: Try a different connection method

Upgrade to a SmartLink™ device to connect your meter to your LAN (Local Area Network) using an ethernet cable or WiFi.  A Smartlink device enables you to add postage and perform data uploads with speed and ease, as well as access postage rates and software updates automatically, by providing a digital connection to Pitney Bowes.

• Order and install a Smartlink device. 
  • Install PC Meter Connect
    1. Go to your Downloads folder and double-click on your setup.exe file to start your installation.
    2. Follow the instructions to install your PC Meter Connect software.

Use the Contact Us options below if you need further assistance. Have your model and serial number ready.