Products affected: 1E03, J645, 1E23, 1E26, J693, J696, SendSuite® Live, SendSuite® Tracking, SendSuite® Arrival®, SendSuite® Xpress, Ascent™
A label will not print. There is no error message and no fault light.
The label printer may be set as the default printer, or a label may be hanging out of the printer causing the present sensor to be on.
- Select Windows Start > Control Panel > Printers and Faxes.
- Confirm that the label printer is not set as the default printer. If it is, right-click on a different printer and select Set as default printer.
- Tear off any excess labels that are hanging out of the printer.
- Reset the printer.
- Take the labels out and reload them.
UPDATED: February 22, 2021