Resetting a user's password for Mailstream on Demand Virtual Mailroom

If a user forgets their Mailstream on Demand Virtual Mailroom password, any user with an Administrator role can reset the user's password.
Products affected: Mailstream on Demand Virtual Mailroom

If a user forgets their Mailstream on Demand Virtual Mailroom password, any user with an Administrator role* can reset the user's password.

  1. Go to the Pitney Bowes Reporting Site and sign in with your email address and password. Your custom reporting site address (https://yourcustomerid.dtpcloudsystems.net) can be found in your welcome email and your Statement of Work.
    mod-web-portal-signin-screen
  2. Go to Maintenance > User > Administration.
  3. Click on the user who needs their password reset.
  4. Click on the exclamation point icon in the upper right.
    mod-admin-change-user-password_500x208
  5. Click Submit.
    mdvm-admin-change-user-password-submit_500x104

The user will need to sign in with a blank password. They will be prompted to create a new password.

*If the Administrator forgets their password, contact Pitney Bowes support.

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UPDATED: October 22, 2021

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