SendPro Enterprise Personal Shipping FAQs

• Functionality
  • Can I void a shipment after I've printed a label?
  • Can I change my ship from address?
  • Can I ship Internationally?
  • Can I ship multiple packages to the same recipient?
  • Can I save my favorite shipments?
  • Can I manage my credit cards?
  • Can I delete a credit card?
  • Can I track my packages?
  • How do I view my personal shipping history?
• Associated Fees
  • Is there a fee for using personal shipping?
  • Why was I billed twice for the same shipment?
  • I've voided a shipment. How long does it take to get my refund?
  • How will shipments appear on my credit card statement?
• Payment
  • Which credit cards can I use?
  • Can I use ApplePay, GooglePay, PayPal, or other electronic payment methods?
  • Can I use P-Cards (Corporate Credit Cards) or gift cards to pay for my personal shipments?
  • Can I offer my employees my corporate rates?

Functionality

Can I void a shipment after I've printed a label?

Yes, so long as the shipment has not been scanned and entered the carrier's mail stream, the shipment may be voided and charges refunded. This is completed through the History button of the Personal Shipping App. Please allow 7-10 days for the refund to be processed.

Can I change my ship from address?

Yes. By default, the ship from address is set to the address provided by the user during setup. A user, however, may enter a different ship from address at any time prior to completing the shipment.

Can I ship Internationally?

Yes, providing that the user is shipping from a US origin point, international shipping is supported.

Can I ship multiple packages to the same recipient?

Yes, the Personal Shipping App supports shipping multiple packages to the same recipient (multi-pack).

Can I save my favorite shipments?

No, the Personal Shipping App does not support saving favorite shipments.

Can I manage my credit cards?

Yes. Card management is presented on the payment screen of the Personal Shipping App.

Can I delete a credit card?

Yes. Card management is presented on the payment screen of the personal Shipping App.
Note: Once a credit card is added and billed for a shipment, it may not be removed until a replacement card has been added. This is to ensure that post-shipment freight adjustments can be billed or refunded.

Can I track my packages?

Yes, by using the History button in the Personal Shipping App.

How do I view my personal shipping history?

Access your personal shipping history by clicking the History button, which is the left-most button on the horizontal menu. Click the Workflow button to return to the app.

Associated Fees

Is there a fee for using personal shipping?

Yes. All rates presented to the user are inclusive of any fees.

Why was I billed twice for the same shipment?

It is most likely that the carrier assessed a dimensional weighting adjustment after it was processed. For more information on dimensional weighting, visit the carrier's website.

I've voided a shipment. How long does it take to get my refund?

For DHL, FedEx, and UPS, refunds will be processed within 48 hours. For USPS, please allow up to 14 days for refunds to be processed.

How will shipments appear on my credit card statement?

Any information entered in the Shipper Reference field during shipment processing will appear on the credit card statement. If a shipper reference value is not provided, the carrier name will appear.

Payment

Which credit cards can I use?

All credit card brands are accepted, including but not limited to:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club

Can I use ApplePay, GooglePay, PayPal, or other electronic payment methods?

These and other electronic payment methods are not yet accepted though support for these types of services is planned for a future release.

Can I use P-Cards (Corporate Credit Cards) or gift cards to pay for my personal shipments?

No.

Can I offer my employees my corporate rates?

No.