SendPro Enterprise Personal Shipping FAQs

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Products affected: SendPro® Enterprise



Can I void a shipment after I've printed a label?

Yes, so long as the shipment has not been scanned and entered the carrier's mail stream, the shipment may be voided and charges refunded. This is completed through the History button of the Personal Shipping App. Please allow 7-10 days for the refund to be processed.

Can I change my ship from address?

Yes. By default, the ship from address is set to the address provided by the user during setup. A user, however, may enter a different ship from address at any time prior to completing the shipment.

Can I ship Internationally?

Yes, providing that the user is shipping from a US origin point, international shipping is supported.

Can I ship multiple packages to the same recipient?

Yes, the Personal Shipping App supports shipping multiple packages to the same recipient (multi-pack).

Can I save my favorite shipments?

No, the Personal Shipping App does not support saving favorite shipments.

Can I store multiple credit cards?

Yes. Card management is presented on the payment screen of the Personal Shipping App.

Can I delete a credit card?

Yes. Card management is presented on the payment screen of the personal Shipping App.

Can I track my packages?

Yes, by using the History button in the Personal Shipping App.

How do I view my personal shipping history?

Access your personal shipping history by clicking the History button, which is the left-most button on the horizontal menu. Click the Workflow button to return to the app.

Associated Fees

Is there a fee for using personal shipping?

Yes. All rates presented to the user are inclusive of any fees.

Why was I billed twice for the same shipment?

It is most likely that the carrier assessed a dimensional weighting adjustment after it was processed. For more information on dimensional weighting, visit the carrier's website.

I've voided a shipment. How long does it take to get my refund?

Please allow 7-10 business days for a refund to be processed.

How will shipments appear on my credit card statement?

Any information entered in the Shipper Reference field during shipment processing will appear on the credit card statement. If a shipper reference value is not provided, the carrier name will appear.


Which credit cards are supported?

All credit card brands are accepted, including but not limited to:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club

Can I use ApplePay, GooglePay, PayPal, or other electronic payment methods?

These and other electronic payment methods are not yet accepted though support for these types of services is planned for a future release.

Can I use P-Cards (Corporate Credit Cards) or gift cards to pay for my personal shipments?


Can I offer my employees my corporate rates?


UPDATED: June 08, 2021