How to resolve sales tax charges at the online store on pitneybowes.com

Learn how to resolve the issue where you are being charged tax at the online store on pitneybowes.com.

Issue

When checking out at the online store on pitneybowes.com, there is a charge for tax.

Cause

  • Your Pitney Bowes account is not set up to be tax exempt
  • Your Pitney Bowes account number is not linked to your online profile
  • A manually added address is being used when attempting to check out at the online store

Resolution

If you have not provided Pitney Bowes with your tax identification form, follow the directions in the article Submitting Tax-Exempt Certificates.

If you have not linked your account to your online profile on the Pitney Bowes website, follow the directions in the article How to add additional account numbers to your pitneybowes.com account.

The addresses listed at the online store are either addresses associated with the account number(s) linked to your online profile or the addresses were manually added to the online store. Addresses that have the Delete option are addresses that were manually added to the online store. Tax will be charged when using an address that was manually added to the online store. To resolve this issue, add the account number that has the address you want to use.

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UPDATED: May 05, 2021

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