Resolve "Carsetup.dbf does not exist" when attempting to open new day for USPS carriers in SendSuite Xpress and Ascent
Products affected: SendSuite® Xpress, Ascent™
Issue
After updating to SendSuite® Xpress version 3.00 or Ascent™ version 10.00, when attempting to open a new day for USPS carriers, the following error message is displayed:
Example Ascent error:
Version 10.00.0015.0000 Build: WIN 95 OS: Windows 6.01
Error Number: 1
Error Message: File 'c:\ascent\carsetup.dbf' does not exist.
Line of code with Error: Foxcode table not found, is not correct version or is incompatible.
Attempt to Open Table: CARSETUP
Example SendSuite Xpress error:
Version 03.00.0015.0000 Build: WIN 95 OS: Windows 6.01
Error Number: 1
Error Message: File 'c:\xpress\carsetup.dbf' does not exist.
Line of code with Error: Foxcode table not found, is not correct version or is incompatible.
Attempt to Open Table: CARSETUP
Example Ascent error:
Version 10.00.0015.0000 Build: WIN 95 OS: Windows 6.01
Error Number: 1
Error Message: File 'c:\ascent\carsetup.dbf' does not exist.
Line of code with Error: Foxcode table not found, is not correct version or is incompatible.
Attempt to Open Table: CARSETUP
Example SendSuite Xpress error:
Version 03.00.0015.0000 Build: WIN 95 OS: Windows 6.01
Error Number: 1
Error Message: File 'c:\xpress\carsetup.dbf' does not exist.
Line of code with Error: Foxcode table not found, is not correct version or is incompatible.
Attempt to Open Table: CARSETUP
Cause
Ascent: The Carsetup file is missing from the C:\Ascent\ folder because the software appears to have been upgraded directly from version 9.77 to version 10.00 without installing version 9.90 first (log files for the 9.90 update are missing from the C:\Ascent\SysUpd\ folder). The Carsetup file is installed with version 9.90.
SendSuite Xpress: The Carsetup file is missing from the C:\Xpress\ folder because the software appears to have been upgraded directly from version 2.77 to version 3.00 without installing version 2.90 first (log files for the 2.90 update are missing from the C:\Ascent\SysUpd\ folder). The Carsetup file is installed with version 2.90.
SendSuite Xpress: The Carsetup file is missing from the C:\Xpress\ folder because the software appears to have been upgraded directly from version 2.77 to version 3.00 without installing version 2.90 first (log files for the 2.90 update are missing from the C:\Ascent\SysUpd\ folder). The Carsetup file is installed with version 2.90.
Resolution
If you experience this error, contact Pitney Bowes client support.
UPDATED: August 14, 2021
