Requesting a USPS stamp refund in SendPro Online or PitneyShip

You can request a refund up to 60 days from the date on which you printed a USPS stamp.
Products affected: SendPro® Online, PitneyShip™

You can request a refund up to 60 days from the date on which you printed a USPS stamp.

  • When you request a refund for a USPS stamp, the postage amount is credited to your postage balance once approved.
  • Stamp refund requests can take up to 5 business days to be approved.
  • If you are using a US government account, you cannot request a refund for stamps.

Select your software version

There are currently two versions of our shipping software. Click on the image that matches your Home screen to view the instructions for your version.

SendPro Online classic version Home screenPitneyShip Home screen

PitneyShip (new)

 

SendPro Online (classic) SendPro Online classic Home screen thumbnail

  1. From the menu at the top, select History > Request a Refund.
  2. Select the USPS Stamps tab. The USPS stamps that are eligible for refund are shown.
  3. Select the transaction for which you wish to request a refund.
  4. Select Request Refund.
  5. Verify the information.
  6. Select Submit Refund Request.

 

PitneyShip (new) PitneyShip Home screen thumbnail

  1. From the menu at the top, select Shipping & Mailing > Request a Stamp Refund. The USPS stamps that are eligible for refund are shown.
  2. Select the arrow next to the stamp transaction you wish to refund.
  3. Select the boxes next to the individual stamps you wish to refund. You can select stamps from more than one transaction to be refunded at the same time.
    Select stamps to be refunded
  4. Once all of the stamps for which you need to request a refund are selected, select the Print Refund Form button.
    Select the Print Refund Form button
  5. Confirm the stamps to be refunded and select Print Form.
    Stamp Refund Summary
  6. The PDF form opens with your information and the selected stamps already filled in. Follow the instructions on the form to complete and mail the form along with the spoiled postage. Important: The original copies of the spoiled postage must be included along with the form.

UPDATED: October 26, 2022