Requesting a USPS stamp refund in SendPro Online or PitneyShip

You can request a refund up to 30 days from the date on which you printed a USPS stamp.
Products affected: SendPro® Online, PitneyShip™

You can request a refund up to 30 days from the date on which you printed a USPS stamp.

  • When you request a refund for a USPS stamp, the postage amount is credited to your postage balance once approved.
  • Stamp refund requests can take up to 5 business days to be approved.
  • If you are using a US government account, you cannot request a refund for stamps.

Select your software version

There are currently two versions of our shipping software. Click on the image that matches your Home screen to view the instructions for your version.

SendPro Online classic version Home screenPitneyShip Home screen

 

SendPro Online (classic) SendPro Online classic Home screen thumbnail

  1. From the menu at the top, select History > Request a Refund.
  2. Select the USPS Stamps tab. The USPS stamps that are eligible for refund are shown.
  3. Select the transaction for which you wish to request a refund.
  4. Select Request Refund.
  5. Verify the information.
  6. Select Submit Refund Request.

 

PitneyShip (new) PitneyShip Home screen thumbnail

To request a refund for a stamp you just printed:

  1. In the confirmation window that appears after printing a stamp, select Request Refund.
    Request Refund button in stamp confirmation window
  2. Verify the information on the form and select Submit Refund Request.

To request a refund from the history screen:

  1. From the menu at the top, select History > Request a Refund.
  2. Select the USPS Stamps tab. The USPS stamps that are eligible for refund are shown.
  3. Select the arrow next to the transaction to expand it.
    History screen expand arrow
  4. Check the box next to the stamp for which you wish to request a refund.
    Check box to select stamp to refund
  5. Select Request Refund.
    Request Refund button
  6. Verify the information on the form and select Submit Refund Request.

UPDATED: April 26, 2022

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