You can reset the scale to zero to lessen the chance of accidentally printing the wrong postage. Watch this video or follow the steps below to zero the scale:
Follow these steps to zero the scale:
- From the Home screen, select Mail.
- Select Default Preset from the menu on the left.
- Remove any mail pieces from the scale.
- Select the Scale button.
- Select Zero the scale.
- The scale will zero out the weight and you will be returned to the Mail screen.
If you require additional assistance, contact customer support at 1-800-522-0020 from 8 am to 8 pm Eastern Time. Please have your model number ready.
UPDATED: June 26, 2017