Frequently Asked Questions (FAQ) for SendPro Online
Products affected: SendPro® Online
Top questions
- How do I add postage?
- How do set a default sender address?
- How do I request a refund for a shipping label?
Setup
- How do I sign up for SendPro Online?
- How do set a default sender address?
- How do I install the SendPro Online software?
- How do I install the SendPro Online Mobile App?
- How do I change my subscription payment method?
- I have a list of addresses. How can I get them into SendPro?
Postage funds
Sending mail
- How do I print stamps on a stamp sheet?
- How do I print stamps on a stamp roll?
- How do I print postage on an envelope?
- How do I send a certified mail envelope?
- How do I fix envelope printing issues?
- How do I send something that weighs more than 13 oz.?
The maximum weight for a stamp is 13 ounces. To send something that weighs more than that, create a shipping label.
Sending packages
- How do I send a certified mail package?
- How do I send an international or military package?
- How do I track a package I sent?
- How do I find information about a package I sent?
- How do I use Electronic Return Receipts?
- How do I arrange for pick-up of my package?
Troubleshooting
- I see the message "Oops! Something went wrong". What should I do?
- I'm having trouble printing labels. What should I do?
- I can't get labels to print in Safari or Firefox. What should I do?
- I'm having trouble printing envelopes. What should I do?
- My stamp sheets aren't lined up right. How can I fix it?
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UPDATED: August 14, 2021
