Frequently Asked Questions (FAQ) for SendPro Online and PitneyShip

• Top questions
• PitneyShip & DeviceHub
• Setup
• Postage funds
• Sending mail
• Sending packages
• Troubleshooting

Top questions

• How do I add postage?
• How do I request a refund for a shipping label?

PitneyShip & DeviceHub

• What is PitneyShip?
  PitneyShip is our new shipping and mailing software that replaces SendPro Online.
• How do I get PitneyShip?
  Your account will be automatically moved from SendPro Online to PitneyShip. You will be notified via email before this happens.
• How do I learn how to use PitneyShip?
  All of our help topics have been updated to include instructions for both SendPro Online and PitneyShip. Once you open a topic, just select the option that matches your screen to go to the correct instructions.
• What is DeviceHub?
  DeviceHub is a program that connects your printers and scales to PitneyShip. DeviceHub is required for printing stamp rolls and envelopes in PitneyShip.
• How do I get DeviceHub?

Setup

• How do I sign up for PitneyShip?
• How do set a default sender address?
• How do I install the SendPro Online Mobile App?
• How do I change my subscription payment method?
• I have a list of addresses. How can I get them into SendPro Online or PitneyShip?

Postage funds

• How do I add postage?
• How do I change how I pay for postage?

Sending mail

• How do I print stamps on a stamp sheet?
• How do I print stamps on a stamp roll?
• How do I print postage on an envelope?
• How do I send a certified mail envelope?
• How do I send something that weighs more than 13 oz.?
  The maximum weight for a stamp is 13 ounces. To send something that weighs more than that, create a shipping label.

Sending packages

• How do I send a certified mail package?
• How do I send an international or military package?
• How do I track a package I sent?
• How do I find information about a package I sent?
• How do I use Electronic Return Receipts?

Troubleshooting

• I see the message "Oops! Something went wrong". What should I do?
• I can't get labels to print in Safari or Firefox. What should I do?
• I'm having trouble printing envelopes. What should I do?
• My stamp sheets aren't lined up right. How can I fix it?

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