Clearing a tape error or jam on the SendPro C Auto

Follow the on-screen instructions or the steps provided if your device has a problem printing on tape. Applies to SendPro C Auto models with PCN 9H00.
Products affected: SendPro® C Auto (9H00)

If your device has a problem printing on a tape, you will see a message telling you the location of the problem. Follow the on-screen instructions or the steps below to resolve the problem. 

Out of tape strips

If you do not have enough tapes loaded in the tape slot,  the following error message appears:
"You're out of tape strips"

Out of tape strip message

Add enough tapes and tap Resume to continue.

Tape jam

The following error message appears, along with on-screen instructions for clearing the jam. 
"Tape Transport Error"
The instructions appear here for your convenience. 

  1. Remove the tapes from the tape slot.

    Tape slot location

  2. Turn the paper jam lever clockwise to drop the deck and remove the tape.

    Paper jam lever, drop deck position

  3. Turn the jam lever back to the locked position.
  4. Replace the tapes in the tape slot on top of the feeder. Make sure the printable side faces to the right (toward the touch screen). Tap Tape to continue.

UPDATED: August 14, 2021

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